Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a seasoned professional blending accounting backbone with hands-on web development and project coordination. I optimize financial operations, onboarding, data integrity, and scalable processes while delivering user-friendly digital solutions. I lead cross-functional teams, mentor teammates, and collaborate with agencies to drive results and maintain strong client satisfaction. In my roles, I’ve managed onboarding across 100+ agencies, built knowledge bases to reduce repeat requests, and guided technical and business initiatives to improve performance and revenue. I’m passionate about turning data into actionable insights and delivering clear, practical solutions for stakeholders.…I am a seasoned professional blending accounting backbone with hands-on web development and project coordination. I optimize financial operations, onboarding, data integrity, and scalable processes while delivering user-friendly digital solutions. I lead cross-functional teams, mentor teammates, and collaborate with agencies to drive results and maintain strong client satisfaction. In my roles, I’ve managed onboarding across 100+ agencies, built knowledge bases to reduce repeat requests, and guided technical and business initiatives to improve performance and revenue. I’m passionate about turning data into actionable insights and delivering clear, practical solutions for stakeholders.

Moataz El-Naggar

Web Developer, Back-End Developer, Front-End Developer, +4





I am a seasoned professional blending accounting backbone with hands-on web development and project coordination. I optimize financial operations, onboarding, data integrity, and scalable processes while delivering user-friendly digital solutions. I lead cross-functional teams, mentor teammates, and collaborate with agencies to drive results and maintain strong client satisfaction. In my roles, I’ve managed onboarding across 100+ agencies, built knowledge bases to reduce repeat requests, and guided technical and business initiatives to improve performance and revenue. I’m passionate about turning data into actionable insights and delivering clear, practical solutions for stakeholders.…I am a seasoned professional blending accounting backbone with hands-on web development and project coordination. I optimize financial operations, onboarding, data integrity, and scalable processes while delivering user-friendly digital solutions. I lead cross-functional teams, mentor teammates, and collaborate with agencies to drive results and maintain strong client satisfaction. In my roles, I’ve managed onboarding across 100+ agencies, built knowledge bases to reduce repeat requests, and guided technical and business initiatives to improve performance and revenue. I’m passionate about turning data into actionable insights and delivering clear, practical solutions for stakeholders.

Available to hire

I am a seasoned professional blending accounting backbone with hands-on web development and project coordination. I optimize financial operations, onboarding, data integrity, and scalable processes while delivering user-friendly digital solutions. I lead cross-functional teams, mentor teammates, and collaborate with agencies to drive results and maintain strong client satisfaction.

In my roles, I’ve managed onboarding across 100+ agencies, built knowledge bases to reduce repeat requests, and guided technical and business initiatives to improve performance and revenue. I’m passionate about turning data into actionable insights and delivering clear, practical solutions for stakeholders.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

German

Beginner

Work Experience

Account Manager at CatchChill

November 1, 2023 - November 7, 2025

Opened over 65 agencies, generating total revenue of $160,000; secured new charges from agencies totaling $95,000; recruited new agency managers and agencies, expanding the client base and revenue streams; followed up with 200+ agencies to fulfill requests.

Business Development Manager at CatchChill

November 1, 2023 - November 7, 2025

Led and mentored 7 part-time BD staff, achieving an average revenue of $30,000; assisted new trainees in starting their journey, achieving an average of $5,000 monthly for new teammates. Collaborated with cross-functional teams to ensure seamless execution of business development initiatives.

Customer Support Engineer at IST (SaaS ERP Support)

September 1, 2022 - September 1, 2022

Provided top-notch customer support for SaaS ERP applications; maintained a customer satisfaction rating of 97% through exceptional service and issue resolution; successfully resolved complex technical issues, reducing escalation by 18%.

Lead Web Development Team at IEEE Tanta University

May 1, 2022 - May 1, 2022

Led the Web Development Team, organizing regular workshops, training sessions, and coding challenges to enhance students' understanding and skills in web development. Provided guidance and mentorship to team members and aligned activities with organizational goals.

Graduation Project Lead at Tanta University

May 1, 2023 - May 1, 2023

Led a backend development team for a graduation project, architecting and implementing a scalable backend using Node.js and RESTful APIs; achieved a 30% reduction in API response time and improved data model efficiency; collaborated across teams to deliver a robust web application.

Senior Account Manager at Sahra Chat

December 1, 2024 - Present

Lead the entire Account Manager department at Sahra Chat, overseeing daily operations, performance, and strategy for all AMs supporting agencies.

Customer Support Engineer at IST

June 1, 2020 - September 1, 2022

Provided top-notch customer support for SaaS ERP applications, assisting clients with inquiries and issues; maintained a customer satisfaction rating of 97% and resolved complex technical issues, contributing to an 18% reduction in escalated support cases. Developed a knowledge base reducing repeat support requests by 30%.

Volunteer – Lead Web Development at Tanta University (IEE Student Chapter)

August 1, 2021 - May 1, 2022

Led and managed the Web Development Team (August 2021 – May 2022), coordinating volunteers with diverse skills to deliver web development projects and learning experiences.