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I’m Achille Patrick Muhire, an IT Technician with over seven years of hands-on experience supporting end users, maintaining hardware, and managing help desk operations. I enjoy diagnosing system and network issues quickly, installing and configuring Windows and macOS, and helping teams stay productive by resolving problems with clear, step-by-step documentation. Alongside my IT work, I’ve also completed vocational training in video production, which gives me a creative edge when creating and supporting media content. I’m patient and user-focused, providing practical training in plain English so people can confidently use their tools and follow documented solutions.…I’m Achille Patrick Muhire, an IT Technician with over seven years of hands-on experience supporting end users, maintaining hardware, and managing help desk operations. I enjoy diagnosing system and network issues quickly, installing and configuring Windows and macOS, and helping teams stay productive by resolving problems with clear, step-by-step documentation. Alongside my IT work, I’ve also completed vocational training in video production, which gives me a creative edge when creating and supporting media content. I’m patient and user-focused, providing practical training in plain English so people can confidently use their tools and follow documented solutions.

Achille Patrick Muhire

Video Editor, Sound Technician, Web Developer, +2

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I’m Achille Patrick Muhire, an IT Technician with over seven years of hands-on experience supporting end users, maintaining hardware, and managing help desk operations. I enjoy diagnosing system and network issues quickly, installing and configuring Windows and macOS, and helping teams stay productive by resolving problems with clear, step-by-step documentation. Alongside my IT work, I’ve also completed vocational training in video production, which gives me a creative edge when creating and supporting media content. I’m patient and user-focused, providing practical training in plain English so people can confidently use their tools and follow documented solutions.…I’m Achille Patrick Muhire, an IT Technician with over seven years of hands-on experience supporting end users, maintaining hardware, and managing help desk operations. I enjoy diagnosing system and network issues quickly, installing and configuring Windows and macOS, and helping teams stay productive by resolving problems with clear, step-by-step documentation. Alongside my IT work, I’ve also completed vocational training in video production, which gives me a creative edge when creating and supporting media content. I’m patient and user-focused, providing practical training in plain English so people can confidently use their tools and follow documented solutions.

Available to hire

I’m Achille Patrick Muhire, an IT Technician with over seven years of hands-on experience supporting end users, maintaining hardware, and managing help desk operations. I enjoy diagnosing system and network issues quickly, installing and configuring Windows and macOS, and helping teams stay productive by resolving problems with clear, step-by-step documentation.

Alongside my IT work, I’ve also completed vocational training in video production, which gives me a creative edge when creating and supporting media content. I’m patient and user-focused, providing practical training in plain English so people can confidently use their tools and follow documented solutions.

Skills

Leadership

Microsoft Office

Active Directory

Technical Illustration

Experience Level

Leadership

Expert

Microsoft Office

Expert

Active Directory

Intermediate

Technical Illustration

Beginner

Language

English

Advanced

Swahili

Advanced

Kinyarwanda

Advanced

Work Experience

IT Technician at DJANOTECH COMPANY LTD

August 1, 2019 - Present

Provided end-user and technical support for Microsoft 365 (Word, Excel, Outlook), including troubleshooting issues like advanced Excel functions, Word formatting problems, and Outlook email synchronization. Installed, configured, and updated operating systems on Windows and macOS, and ensured authorized company software was properly set up. Diagnosed and resolved boot failures, hardware conflicts, and BSOD errors to minimize staff downtime, and performed preventative maintenance. Conducted hardware upgrades (RAM, SSD installations) and set up peripherals including printers, scanners, and docking stations. Managed incoming technical requests via a ticketing system, prioritizing urgent network connectivity and hardware issues, while maintaining detailed documentation of IT inventory, software licenses, and step-by-step troubleshooting guides.