Hi, I’m Mabeth Lorenzo, a dedicated Social Media Manager and Virtual Assistant with 7+ years of experience supporting teams and managing digital operations. I excel at content creation, photo/video editing, social media posting and scheduling, ads management, and performance reporting. I’m highly organized, detail-oriented, and reliable, able to keep day-to-day operations running smoothly while helping businesses grow and maintain a strong online presence.…

Mabeth Lorenzo

Hi, I’m Mabeth Lorenzo, a dedicated Social Media Manager and Virtual Assistant with 7+ years of experience supporting teams and managing digital operations. I excel at content creation, photo/video editing, social media posting and scheduling, ads management, and performance reporting. I’m highly organized, detail-oriented, and reliable, able to keep day-to-day operations running smoothly while helping businesses grow and maintain a strong online presence.…

Available to hire

Hi, I’m Mabeth Lorenzo, a dedicated Social Media Manager and Virtual Assistant with 7+ years of experience supporting teams and managing digital operations.

I excel at content creation, photo/video editing, social media posting and scheduling, ads management, and performance reporting. I’m highly organized, detail-oriented, and reliable, able to keep day-to-day operations running smoothly while helping businesses grow and maintain a strong online presence.

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Language

English
Fluent
Tagalog
Fluent

Work Experience

Social Media Agent at Il Makiage
August 1, 2025 - February 1, 2026
Monitored and responded to public comments across TikTok, Instagram, Facebook, YouTube, and more; engaged with positive and negative feedback; resolved customer inquiries via email; leveraged product knowledge to recommend and sell items based on customer needs; identified potential leads for outreach.
Breach Support Representative at GigCx / Etech
June 1, 2025 - December 1, 2025
Handled high-volume inbound calls and emails with accuracy and discretion; documented cases, followed procedures, and supported internal workflows; maintained professionalism while addressing sensitive customer concerns.
Social Media Manager at Stellar Twin Island Resort
September 1, 2020 - June 1, 2025
Built and maintained organized systems for content, inquiries, and internal workflows; managed daily guest communications; coordinated with guests and internal teams; set up automated messaging, booking funnels, and digital processes; tracked performance data and optimized workflows.
Customer Service Representative II at TELUS International
May 1, 2015 - November 1, 2017
Managed customer inquiries, documentation, and order processing; escalated issues appropriately to ensure compliance; identified trends and supported process improvements.

Education

Master of Arts in Education at Laguna State Polytechnic University
January 1, 2017 - January 1, 2023
Bachelor of Science in Home Economics at Laguna State Polytechnic University
January 1, 2011 - January 1, 2015

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Travel & Hospitality, Professional Services
    paper SMM Portfolio_Mabeth Lorenzo
    This portfolio showcases high-end digital operations as a Social Media Manager, specializing in exclusive island hospitality and ad campaigns. From Ultra-HD photo curation that maintains a natural, high-end aesthetic to full-scale campaign management, trendy and eye-catching video reels, these samples demonstrate a blend of creative taste and technical precision. It also includes a strategic calendar management sample, highlighting my ability to coordinate complex schedules across timezones (PHT/EST) while keeping operations seamless. videoeditor SocialMediaManagement Facebook Portfolio Canva Capcut DigitalOperations LuxuryHospitality CampaignManagement PhotoCuration VirtualAssistantPH ShopifyExpert KlaviyoMarketing ContentStrategy ExecutiveSupport…