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I am a highly motivated professional with about 2.5 years of work experience in Customer Relations and over 4 years in Media Production. I thrive in team settings and am known for clear communication and strong problem-solving skills. I have also successfully built and led small teams, and my experience in customer service and production has given me strong organizational skills and the ability to multitask. I am eager to apply my customer service and production expertise in a motivated, goal-oriented environment, contributing to a dynamic organization. My strengths include adaptability, collaboration, and a hands-on approach to delivering high-quality audio and media productions.…I am a highly motivated professional with about 2.5 years of work experience in Customer Relations and over 4 years in Media Production. I thrive in team settings and am known for clear communication and strong problem-solving skills. I have also successfully built and led small teams, and my experience in customer service and production has given me strong organizational skills and the ability to multitask. I am eager to apply my customer service and production expertise in a motivated, goal-oriented environment, contributing to a dynamic organization. My strengths include adaptability, collaboration, and a hands-on approach to delivering high-quality audio and media productions.

Macwin Fraben Fernandes

Music Producer, Audio Engineer, Studio Manager, +4

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I am a highly motivated professional with about 2.5 years of work experience in Customer Relations and over 4 years in Media Production. I thrive in team settings and am known for clear communication and strong problem-solving skills. I have also successfully built and led small teams, and my experience in customer service and production has given me strong organizational skills and the ability to multitask. I am eager to apply my customer service and production expertise in a motivated, goal-oriented environment, contributing to a dynamic organization. My strengths include adaptability, collaboration, and a hands-on approach to delivering high-quality audio and media productions.…I am a highly motivated professional with about 2.5 years of work experience in Customer Relations and over 4 years in Media Production. I thrive in team settings and am known for clear communication and strong problem-solving skills. I have also successfully built and led small teams, and my experience in customer service and production has given me strong organizational skills and the ability to multitask. I am eager to apply my customer service and production expertise in a motivated, goal-oriented environment, contributing to a dynamic organization. My strengths include adaptability, collaboration, and a hands-on approach to delivering high-quality audio and media productions.

Available to hire

I am a highly motivated professional with about 2.5 years of work experience in Customer Relations and over 4 years in Media Production. I thrive in team settings and am known for clear communication and strong problem-solving skills. I have also successfully built and led small teams, and my experience in customer service and production has given me strong organizational skills and the ability to multitask.

I am eager to apply my customer service and production expertise in a motivated, goal-oriented environment, contributing to a dynamic organization. My strengths include adaptability, collaboration, and a hands-on approach to delivering high-quality audio and media productions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Hindi

Fluent

Work Experience

Customer Service Advisor at Abtran Limited

September 1, 2024 - August 31, 2025

Provided information and assistance to customers about ESB products and services via inbound calls. Managed PAYG systems for customers including registrations, troubleshooting and upgrading meters. Interacted with customers to provide technical support and maintained high customer satisfaction.

Customer Care Executive at Aegis Global

October 1, 2012 - March 1, 2013

Provided information about AOL products and services to customers via inbound calls. Interacted with customers to provide technical support and maintained customer satisfaction levels.

In-house Musician and Customer Relations Executive at HEX Entertainment LLP - Blue Moustache Pub, Bangalore

January 1, 2015 - December 1, 2015

Managed live Entertainment for events, marketed bowling tournaments, designed food challenges, and managed customer reservations with customized packages for corporate groups.

Audio Specialist at Vedantu Private Ltd., Bangalore

November 1, 2020 - May 1, 2022

Performed audio cleaning, mixing and mastering of recorded teaching content. Led a two-person team for developing, streamlining, and packaging audio content for TV broadcasts for Tata Sky and Airtel. Coordinated with guests and reporters to record narration and package audio for OTT/TV. Created background music and SFX including 5.1 renders; asset creation for Vedantu Tatva.

Audio Specialist at Deluxe Entertainment Pvt. Ltd., Bangalore

August 1, 2019 - February 1, 2020

Converted VHS mono-audio to 5.1 format; performed audio mixing and sample rate conversions to fix sync issues. Conducted multi-language dubbing and lip-sync for brands like MGM, Disney+, Marvel, Netflix and Amazon Prime. Packaged and QT-wrapped content for YouTube and Disney+.

Studio Manager at Reevan Cine Creations, Mangalore

April 1, 2018 - November 1, 2018

Head of Production on three projects; Dubbing, dialogue arrangement and sound scaping for Pundi Panavu; Background music, dubbing and sound design for Avyaaya; Dubbing and sound design for Emergency; Coordinated with cast to create production schedules and managed budgets.

Audio Mixing Engineer at Endemol Shine India - Bigg Boss Kannada (Season 4), Bangalore

October 1, 2016 - February 1, 2017

Part of a three-person audio team in a fast-paced live multi-camera studio; Ensured smooth broadcast grid operations; Managed audio resources and connectivity for inbound/outbound feeds; Maintained and operated streaming transmission equipment (Dante Audio).

Audio Specialist (Freelance) at Oddua Publishing LLC, Oakland, USA

December 1, 2021 - January 1, 2022

Performed audio cleaning, mixing and mastering to ACX Audible standards for the audiobook 'Speak Up, Dammit!'

Producer at Suno India App / Every Voice Matters Private Ltd., Hyderabad

May 1, 2022 - May 1, 2023

Produced podcasts including The Suno India Show, Beyond Nation and State, Climate Emergency, Pride and Prejudice. Coordinated guest recordings, scheduling and troubleshooting data. Coordinated with reporters for narration and audio confirmation. Edited, mixed and mastered podcasts in Hindi, English and Telugu.

Customer Service Advisor at Abtran Limited, Cork

September 1, 2024 - August 1, 2025

Provided information and assistance about products and services for ESB Ltd. via inbound calls; Managed PAYG system registrations, troubleshooting, and upgrading electric meters; Interacted with customers to provide technical support; Maintained customer satisfaction levels.

Audio Specialist at Oddua Publishing LLC (Freelance), Oakland, USA

December 1, 2021 - January 1, 2022

Performed audio cleaning, mixing & mastering of audio to ACX Audible standards for the audiobook 'Speak Up, Dammit!'.

Customer Care Executive at Aegis Global, Bangalore

October 1, 2012 - March 1, 2013

Provided information about products and services for AOL Ltd. via inbound calls; Interacted with customers to provide technical support; Maintained customer satisfaction levels.