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I'm a customer-focused communications professional with 5 years of experience in customer support and client relations. I excel at empathy, active listening, and solving problems, and I bring leadership and a proactive mindset to both creative and administrative roles. Creativity fuels my daily life—I'm into creative writing, poetry, drawing and painting—and I enjoy turning ideas into tangible experiences through web design, branding, and content creation. I value collaboration, continuous learning, and delivering thoughtful solutions that help teams shine.…I'm a customer-focused communications professional with 5 years of experience in customer support and client relations. I excel at empathy, active listening, and solving problems, and I bring leadership and a proactive mindset to both creative and administrative roles. Creativity fuels my daily life—I'm into creative writing, poetry, drawing and painting—and I enjoy turning ideas into tangible experiences through web design, branding, and content creation. I value collaboration, continuous learning, and delivering thoughtful solutions that help teams shine.

Madalina Camelia Ilie

Web Designer, Data Analyst, Graphic Designer, +4

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I'm a customer-focused communications professional with 5 years of experience in customer support and client relations. I excel at empathy, active listening, and solving problems, and I bring leadership and a proactive mindset to both creative and administrative roles. Creativity fuels my daily life—I'm into creative writing, poetry, drawing and painting—and I enjoy turning ideas into tangible experiences through web design, branding, and content creation. I value collaboration, continuous learning, and delivering thoughtful solutions that help teams shine.…I'm a customer-focused communications professional with 5 years of experience in customer support and client relations. I excel at empathy, active listening, and solving problems, and I bring leadership and a proactive mindset to both creative and administrative roles. Creativity fuels my daily life—I'm into creative writing, poetry, drawing and painting—and I enjoy turning ideas into tangible experiences through web design, branding, and content creation. I value collaboration, continuous learning, and delivering thoughtful solutions that help teams shine.

Available to hire

I’m a customer-focused communications professional with 5 years of experience in customer support and client relations. I excel at empathy, active listening, and solving problems, and I bring leadership and a proactive mindset to both creative and administrative roles.

Creativity fuels my daily life—I’m into creative writing, poetry, drawing and painting—and I enjoy turning ideas into tangible experiences through web design, branding, and content creation. I value collaboration, continuous learning, and delivering thoughtful solutions that help teams shine.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

English

Fluent

Italian

Beginner

Work Experience

Data Analyst at Way2Vat Craiova

April 1, 2025 - January 1, 2026

Extracted data from various internal and external sources, validated data quality, cleaned missing or inaccurate fields, and transformed data into usable formats. Analyzed data and prepared reports, communicating findings to stakeholders across the organization.

Web Design Explorer at Digital Nation

August 1, 2024 - January 1, 2025

Built landing pages using Figma; learned brand identity concepts, logo design, color theory, and basics of HTML, CSS, and WordPress. Explored design concepts such as A/B testing and accessibility; developed teamwork, communication, autonomy, proactivity, and a solution-oriented mindset.

Patient Advisor at Regina Maria

February 1, 2022 - November 1, 2023

Provided empathetic and efficient support to patients, managed records with CRM and Microsoft Outlook, and scheduled appointments. Practiced active listening to ensure a positive experience and collaborated with colleagues to improve service delivery and patient satisfaction; enhanced communication and emotional intelligence.

Customer Service Agent at Network Contacts (ENEL)

July 1, 2021 - December 1, 2021

Assisted customers in understanding ENEL's energy products and services; handled inquiries via phone and email and maintained CRM records and Outlook correspondence; collaborated with the team to meet performance targets and improve service quality.

Public Relations and Communication Assistant at Almaviva

August 1, 2018 - October 1, 2019

Researched and resolved client issues by verifying information to provide accurate solutions; communicated in Italian to strengthen client relationships; managed multiple tasks to meet deadlines and improve efficiency; contributed to process improvements through data analysis.

Customer Relations Agent at Maran / Network Connections

July 1, 2017 - August 1, 2018

Provided customer support and solutions, contributing to satisfaction and retention; conducted telemarketing to promote products and services; identified and resolved issues through effective problem-solving; collaborated with the team to achieve goals.

Project Director at UN Youth

March 1, 2016 - July 1, 2017

Led multiple projects, including planning, budgeting, and resource allocation; managed a team to ensure timely completion of project objectives; developed and implemented strategies to optimize workflows and collaboration with stakeholders.

Data Analyst at Way2Vat

April 1, 2025 - January 1, 2026

Extracted data from internal and external sources, validated data quality, and transformed datasets for analysis. Performed data processing to remove errors and fill missing values. Analyzed results and prepared reports for stakeholders to support decision-making.