Available to hire
I am an experienced and driven Data Analyst with over nine years across various industries, specializing in Power BI, SQL, and data visualization. I also have experience using R programming and SAS for data extraction and wrangling. I have proven ability to translate business needs into actionable insights, with a strong foundation in stakeholder engagement and project coordination.
I am currently transitioning toward a Data Science career to deepen my analytical expertise. I am passionate about continuous learning and self-development. Outside of work, I enjoy snowboarding, hiking, hitting the gym, and studying Japanese to challenge myself and stay balanced.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Japanese
Beginner
Work Experience
Business Intelligence Analyst at Aged Care Quality and Safety Commission (Government)
March 1, 2025 - December 1, 2025Extended contract focusing on implementing Power BI reporting and change management for the HR People & Culture unit. Gathered and translated business requirements for data visualization and analysis. Designed semantic data models using Snowflake schema; built and maintained Power BI Data Flows; created intuitive Power BI reports with Row-Level Security; developed complex DAX calculations to support data analysis. Troubleshot and resolved issues in Power BI reports and data pipelines. Documented and standardized business processes to manage Power BI reporting; trained Business Units on usage and basic report development; created template documents for consistent reporting.
Senior Data & Reporting Analyst at PLUS ES
March 1, 2021 - April 1, 2024Designed and developed Power BI reports and dashboards to meet stakeholders’ needs across Finance, KPI, Operations, Commercial, and Project Tracking. Performed data visualization, analysis, and data storytelling for internal and external audiences. Built standard and large data models for reuse by other Power BI developers; created and maintained Power BI Data Flows. Collaborated with data engineers to acquire, clean, and transform data; crafted complex DAX calculations; troubleshooted issues in reports and pipelines. Created Power BI templates to standardize development; stayed current with Power BI features and trends. Used SQL for data manipulation and extraction.
Technical Project Coordinator at PLUS ES
June 1, 2018 - March 1, 2021Created meaningful reports in Excel and Power BI; Coordinated 5G Small Cell construction schedules and rollout of a Job Management System; managed change enhancements and testing; oversaw stock control for Small Cells equipment; delivered training materials for the Job Management System; scheduled site surveys for candidate 4G/5G poles; performed data wrangling and cleansing to produce structured data for reporting.
Project Coordinator at Promim Australia
March 1, 2015 - June 1, 2018Logged project and break-fix work, produced quotes, and communicated project information to stakeholders. Procured equipment, coordinated resources, and arranged inductions and security clearance passes. Generated project and break-fix reports for clients and stakeholders.
Technician Coordinator at Skilltech
February 1, 2015 - March 1, 2015Scheduled technician jobs for water meter replacement; handled inbound/outbound calls; created Excel reports for overdue jobs; organized appointments for customers.
Customer Service Officer at Energizer Australia
August 1, 2014 - September 1, 2014Answered consumer queries; processed sales orders; front desk duties; liaised with warehouse and customers for deliveries.
Project Officer (Business Improvement) at Rentokil Initial
July 1, 2013 - June 1, 2014Reported risks or issues with the project; reported progress to the Project Manager; maintained project documents; planned technicians’ visits for the year.
Sales Administration / Support at LG Electronics
May 1, 2011 - February 1, 2013Assisted National Sales Manager with stock planning and allocation; provided product information and technical support; processed purchase orders; coordinated deliveries from LG warehouses; handled sales orders; liaised with stakeholders for collated orders.
Credit Card Disputes & Investigations Officer at Westpac Banking Corp
September 1, 2009 - February 1, 2011Investigated credit card disputes; knowledge of MasterCard, Visa, and American Express; raised chargebacks; recommended process improvements; liaised with call centre; monitored escalated disputes and led daily meetings.
Customer Representative & Administrator at CommInsure
April 1, 2008 - December 1, 2008Wrote correspondence to clients regarding claims; administered insurance claims; processed payments and refunds; updated client accounts; handled inbound/outbound calls.
Customer Representative IInet at IInet
October 1, 2007 - April 1, 2008Handled inbound and outbound calls; provided Level 2 technical support for telecommunications & Internet; upsold and cross-sold products; assisted with billing issues.
Senior Customer Services Representative at Australian Administration Services
September 1, 2006 - September 1, 2007Inbound and outbound calls; provided information on superannuation; updated customer accounts; general administration.
Education
Diploma of Project Management at Swinburne University of Technology
January 11, 2030 - December 24, 2025Qualifications
Microsoft Certified: Power BI Data Analyst Associate
January 11, 2030 - December 24, 2025The Complete SQL Bootcamp: Go from Zero to Hero
January 11, 2030 - December 24, 2025Professional Certificate in Data Science (HarvardX)
January 11, 2030 - December 24, 2025Industry Experience
Government, Professional Services, Software & Internet, Healthcare, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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