afif bedoui

Available to hire

Hello, I am a customer-service focused professional with experience in airport operations, passenger handling, and resolving complex customer issues.

About

Hello, I am a customer-service focused professional with experience in airport operations, passenger handling, and resolving complex customer issues. I prioritize clear communication, stay calm under pressure, and am committed to delivering an excellent passenger experience.

I have worked as a Qatar Airways Customer Service Agent delivering exceptional service to hundreds of passengers per shift, and I have earlier experience as a waiter/cashier, focusing on hospitality, efficiency, and teamwork. I am also pursuing studies in audio-visual arts, including screenwriting and directing, which helps me bring creativity and collaboration to every project.

  • 3 years' experience
  • Joined March 2026

Skills· 1

Languages

  • ArabicFluent
  • EnglishAdvanced
  • FrenchAdvanced

Industry experience

  • Travel & Hospitality
  • Transportation & Logistics
  • Professional Services

Work experience

Customer Service Agent · Qatar AirwaysSep 2023 – Present · 3 yrs 3 mos

Delivered exceptional customer service by assisting 300–500 passengers per shift with inquiries, special service needs, check-in procedures, and ensuring on-time, compliant boarding operations.

Waiter / Cashier · Saqifa Tea RoomJan 2023 – Aug 2023 · 8 mos

Warmly welcomed guests, managed reservations, guided seating, and efficiently took orders with accuracy and professionalism.

Education

Bachelor in Audio Visual (Screenwriting and Directing) · AMM2019 – 2022
High School Diploma · Abu Kacem Chebi High School2014 – 2019

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