MJ

Margaret Jonsson

Available to hire

About

  • 7 years' experience
  • Joined January 2026

Industry experience

  • Software & Internet
  • Professional Services

More experts in Cleveland, United States

Work experience

Client Success Manager · KaplanApr 2025 – Present · 1 yr 8 mos

Remote client success manager responsible for maintaining client health to ensure renewals, forecasting monthly revenue, and fostering strong cross-functional partnerships to deliver a positive client experience for a book of business over $1M in revenue.

Customer Success Manager · OnShiftJul 2018 – May 2024 · 5 yrs 11 mos

Managed a book of business totaling 300+ customers to drive product implementation and adoption. Collaborated with cross-functional teams to encourage expansion and growth in accounts.

Education

Bachelor of Arts · Wittenberg University2011 – 2015

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