Magira Mata

Provided multilingual sales and customer support, assisting clients with inquiries and ensuring seamless travel and service experiences. Developed customized solutions aligned with Disney offerings and drove revenue growth through upselling. Fostered strong customer relationships with personalized recommendations and enhanced brand loyalty. Coordinated with the team to ensure timely, accurate resolution of client requests while upholding Disney service standards.

Provided consulting services to clients regarding social media strategies. Developed tailored social media plans for each client, executed collaborations across Instagram, and generated engaging content (posts, images, videos) to increase online presence and reach. Monitored social channels for trends and opportunities, adjusting strategies as needed to maximize effectiveness. Analyzed metrics, reported campaign performance, and provided insights and recommendations to improve results.

Managed client communications to understand advertising needs and objectives, creating tailored strategies aligned with event goals and brand identity. Collaborated with marketing teams to produce compelling copy and visual materials while maintaining message consistency and brand fidelity. Oversaw advertising campaigns from execution through performance analysis, making strategic adjustments to optimize results.