MH

Maha H. Alnafisah

Available to hire

I am Maha H. Alnafisah, a customer service and cinema operations professional based in Riyadh.

About

I am Maha H. Alnafisah, a customer service and cinema operations professional based in Riyadh. I have spent my career delivering excellent guest experiences across hospitality, aviation, and entertainment, with a focus on leadership, teamwork, and operational excellence.

I am passionate about learning and growing every day, mentoring teams, and driving results that improve service standards and profitability. I thrive in dynamic environments and enjoy turning challenges into opportunities for guests and colleagues alike.

  • 1 year's experience
  • Joined November 2025

Languages

  • EnglishFluent
  • ArabicFluent

Industry experience

  • Media & Entertainment
  • Travel & Hospitality
  • Transportation & Logistics
  • Professional Services

Work experience· 5 roles

Customer Service Supervisor · Riyadh MetroJan 2024 – Nov 2025 · 1 yr 11 mos

Supervised teams across city-wide stations, ensured smooth daily operations; conducted on-site training, coordinated safety drills, and promptly resolved issues to meet service standards.

Customer Service Agent · Saudi Ground Services (King Khaled International Airport)Dec 2023 – Dec 2023 · 1 mo

Operated at international airport in Riyadh with SAUDIA Airlines, Flynas, Flyadeal.

Cinema Manager · AMC CinemasNov 2021 – Nov 2021 · 1 mo

Cinema manager for AMC branches; oversaw crew, administrative duties, food & beverage, and auditorium operations; ensured guest enjoyment while promoting profitability.

Administrator · AlZahid Machinery CompanyMar 2020 – Mar 2020 · 1 mo
Airport Officer · Saudi Customs – King Khaled International AirportJul 2019 – Jul 2019 · 1 mo

Education

Bachelor's Degree in English Language and Translation · Princess Nora University2013 – 2017

Certifications and awards

Hospitality & Leisure Management (SHMS, 1 week)2030 – 2025
Aviation Security for US Flights (TSA)2030 – 2025
Cinema - Barco High Brightness Safety Training2030 – 2025

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