Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Customer Experience and Operations Specialist with 4 years of expertise in client support, technical troubleshooting, and process management. Currently working at Concentrix as a Meta Technical Specialist, supporting clients across EMEA and APAC regions, ensuring compliance with regional policies. In addition to carrying out tasks like document verification and managing complex customer queries and ensuring high satisfaction scores, I have occasionally supported operations by handling team responsibilities during the absence of team leaders, demonstrating leadership and adaptability.…Customer Experience and Operations Specialist with 4 years of expertise in client support, technical troubleshooting, and process management. Currently working at Concentrix as a Meta Technical Specialist, supporting clients across EMEA and APAC regions, ensuring compliance with regional policies. In addition to carrying out tasks like document verification and managing complex customer queries and ensuring high satisfaction scores, I have occasionally supported operations by handling team responsibilities during the absence of team leaders, demonstrating leadership and adaptability.

Mahim Goyal

Video Editor, Graphic Designer, Illustrator, +4





Customer Experience and Operations Specialist with 4 years of expertise in client support, technical troubleshooting, and process management. Currently working at Concentrix as a Meta Technical Specialist, supporting clients across EMEA and APAC regions, ensuring compliance with regional policies. In addition to carrying out tasks like document verification and managing complex customer queries and ensuring high satisfaction scores, I have occasionally supported operations by handling team responsibilities during the absence of team leaders, demonstrating leadership and adaptability.…Customer Experience and Operations Specialist with 4 years of expertise in client support, technical troubleshooting, and process management. Currently working at Concentrix as a Meta Technical Specialist, supporting clients across EMEA and APAC regions, ensuring compliance with regional policies. In addition to carrying out tasks like document verification and managing complex customer queries and ensuring high satisfaction scores, I have occasionally supported operations by handling team responsibilities during the absence of team leaders, demonstrating leadership and adaptability.

Available to hire

Customer Experience and Operations Specialist with 4 years of expertise in client support,
technical troubleshooting, and process management. Currently working at Concentrix as
a Meta Technical Specialist, supporting clients across EMEA and APAC regions, ensuring
compliance with regional policies. In addition to carrying out tasks like document
verification and managing complex customer queries and ensuring high satisfaction
scores, I have occasionally supported operations by handling team responsibilities during
the absence of team leaders, demonstrating leadership and adaptability.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

German

Beginner

Hindi

Fluent

Work Experience

Meta Technical Specialist at Concentrix (Meta Project)

February 1, 2022 - November 10, 2025

Supported Meta (Facebook) clients with advanced troubleshooting, advertising campaign management, and GTM integrations. Helped clients achieve strong ROAS improvements by optimizing technical setups and resolving campaign issues. Handled regional client accounts across EMEA & APAC, ensuring tailored solutions and compliance with regional policies. Delivered prompt technical assistance while maintaining high CSAT scores and operational KPIs. Collaborated with cross-functional teams to improve support workflows and ensure smooth process execution.

Sales Associate at Uniqlo Berlin

January 1, 2021 - January 1, 2021

Assisted customers with clothing selections and pricing queries. Achieved agreed upon sales targets and outcomes within schedule. Managed transactions with customers through the checkouts. Issued receipts, refunds, exchange receipts and dealt with customer complaints and provided relevant information. Handled multilingual customer service with professionalism and care. Established and maintained positive relationships to ensure future sales.