I’m Mahkel McKinley, a communications-focused professional with 5+ years of hands-on experience across customer service, marketing support, and team collaboration. I enjoy being the friendly first point of contact—whether I’m greeting customers at a car wash, checking clients in for portraits, or helping shoppers discover products in-store—so that people feel welcomed, informed, and cared for. I’m also actively building my education in communications, and I bring a creative, detail-oriented mindset from my experience in photography and audio work, including DJ and music production. I’m motivated by clear communication, problem-solving, and improving the overall service experience—using organization, reliability, and strong interpersonal skills to help teams succeed and customers leave satisfied.

Mahkel McKinley

I’m Mahkel McKinley, a communications-focused professional with 5+ years of hands-on experience across customer service, marketing support, and team collaboration. I enjoy being the friendly first point of contact—whether I’m greeting customers at a car wash, checking clients in for portraits, or helping shoppers discover products in-store—so that people feel welcomed, informed, and cared for. I’m also actively building my education in communications, and I bring a creative, detail-oriented mindset from my experience in photography and audio work, including DJ and music production. I’m motivated by clear communication, problem-solving, and improving the overall service experience—using organization, reliability, and strong interpersonal skills to help teams succeed and customers leave satisfied.

Available to hire

I’m Mahkel McKinley, a communications-focused professional with 5+ years of hands-on experience across customer service, marketing support, and team collaboration. I enjoy being the friendly first point of contact—whether I’m greeting customers at a car wash, checking clients in for portraits, or helping shoppers discover products in-store—so that people feel welcomed, informed, and cared for.

I’m also actively building my education in communications, and I bring a creative, detail-oriented mindset from my experience in photography and audio work, including DJ and music production. I’m motivated by clear communication, problem-solving, and improving the overall service experience—using organization, reliability, and strong interpersonal skills to help teams succeed and customers leave satisfied.

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Experience Level

Intermediate
Intermediate
Intermediate

Work Experience

Car Wash Member at Flagship Car Wash
March 1, 2025 - Present
Greet and assist customers to ensure a positive experience. Guide customers through the car wash process safely and efficiently, answer inquiries, and resolve issues promptly. Promote car wash memberships to improve retention and help support revenue goals. Maintain a clean, organized work environment and assist with operational flow during peak customer times.
Photographer at JCPenney Portraits
September 1, 2024 - September 1, 2025
Welcome clients warmly and manage booking check-ins for portrait appointments. Capture high-quality family and business portraits while ensuring client satisfaction throughout the session. Promote membership benefits to encourage future visits and explain options to customers. Prepare backdrops and support smooth operations by managing equipment and coordinating with team members during shoots.
Merchandiser at Scotts Miracle-Gro
February 1, 2024 - July 31, 2024
Merchandise products effectively in retail spaces including Lowe’s and Home Depot. Educate customers about Scotts brand offerings to support sales opportunities. Collect and share customer feedback to help inform product placement and marketing strategies while keeping displays accurate and visually organized.
Car Wash Tunnel Associate/Supervisor at Wills Group - Splash In Car Wash
July 1, 2023 - January 31, 2024
Serve as the first point of contact for customers at the facility, greeting and assisting them with efficient service. Lead a team to support excellent customer service and operational efficiency. Perform routine cleaning and maintenance tasks to keep the tunnel area safe and running smoothly. Sell car wash membership programs to contribute to revenue initiatives.
Intern at Friends of Peirce Mill
June 1, 2021 - August 31, 2021
Assist with rebuilding projects by supporting experienced professionals with hands-on tasks. Provide guided tours and engage visitors with informative interactions. Gain early exposure to architecture through sketching and assisting with preliminary building plan work.
Audio Engineer, DJ, Music Producer, Music Performer at John F. Kennedy Center for the Performing Arts
September 1, 2019 - November 30, 2019
Curate playlists to keep audiences engaged during events. Adjust sound settings to ensure strong audio quality and balance. Produce original music tracks and perform as part of the creative team. Support event execution by coordinating audio needs and maintaining reliable performance during live settings.

Education

Associate Degree in Communications at College of Southern Maryland
January 1, 2024 - May 31, 2024
Bachelor of Arts in Communications at Winston-Salem State University
August 1, 2022 - May 31, 2023
High School Diploma at Phelps Architecture, Construction, and Engineering
August 1, 2018 - June 30, 2022

Qualifications

Certified Construction Safety Certificate
January 1, 2019 - September 4, 2026

Industry Experience

Retail, Media & Entertainment, Non-Profit Organization, Transportation & Logistics

Experience Level

Intermediate
Intermediate
Intermediate

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