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I'm Mahmoud El Akoum, a psychology-sociology professional who thrives on human interactions and problem-solving. My background helps me connect with people effectively. I'm currently expanding my expertise into SaaS and conversational marketing, and I bring over five years of customer-facing experience in NGOs and hospitality to drive sales, onboarding, and client success while building data-driven marketing capabilities.…I'm Mahmoud El Akoum, a psychology-sociology professional who thrives on human interactions and problem-solving. My background helps me connect with people effectively. I'm currently expanding my expertise into SaaS and conversational marketing, and I bring over five years of customer-facing experience in NGOs and hospitality to drive sales, onboarding, and client success while building data-driven marketing capabilities.

Mahmoud El Akoum

Data Analyst, Content Creator, Marketing Strategist, +2

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I'm Mahmoud El Akoum, a psychology-sociology professional who thrives on human interactions and problem-solving. My background helps me connect with people effectively. I'm currently expanding my expertise into SaaS and conversational marketing, and I bring over five years of customer-facing experience in NGOs and hospitality to drive sales, onboarding, and client success while building data-driven marketing capabilities.…I'm Mahmoud El Akoum, a psychology-sociology professional who thrives on human interactions and problem-solving. My background helps me connect with people effectively. I'm currently expanding my expertise into SaaS and conversational marketing, and I bring over five years of customer-facing experience in NGOs and hospitality to drive sales, onboarding, and client success while building data-driven marketing capabilities.

Available to hire

I’m Mahmoud El Akoum, a psychology-sociology professional who thrives on human interactions and problem-solving. My background helps me connect with people effectively.

I’m currently expanding my expertise into SaaS and conversational marketing, and I bring over five years of customer-facing experience in NGOs and hospitality to drive sales, onboarding, and client success while building data-driven marketing capabilities.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Arabic

Fluent

Polish

Beginner

German

Beginner

Work Experience

Inbound Sales Representative (Part-time) at Xenio-Calendar.co (Remote)

January 1, 2023 - January 1, 2023

Assisted inbound leads with onboarding; explained Xenio’s software and WhatsApp integrations to clients; engaged prospects via email and LinkedIn using MeetAlfred; tracked and updated contacts in HubSpot; scheduled and conducted client meetings via Calendly.

Data Entry Specialist at Brick's Hospitality (Beirut, Lebanon)

January 1, 2021 - January 1, 2021

Data entry for refugee inclusion project focusing on disabilities & injuries; data tagging and labeling; quality control per guidelines and KPIs; knowledge of different cultural backgrounds; conflict management; qualitative/quantitative data analysis; data visualization and dashboard creation.

Data Entry Clerk at Humanity & Inclusion (NGO) (Beirut, Lebanon)

January 1, 2018 - January 1, 2018

Assisted in refugee inclusion project focusing on disabilities & injuries; data tagging; quality control; dataset cleaning and organization; collaboration with diverse teams.