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Hi, I’m Mahmoud Essam, a Senior Data Analyst who loves turning raw data into clear, actionable insights that drive smarter business decisions. With extensive experience in Excel, Power BI, Power Query, SQL, and Python, I design dashboards, build predictive models, and streamline data pipelines to deliver measurable results. I enjoy mentoring junior analysts, collaborating with executives and stakeholders to identify analytical needs, and telling compelling data stories that translate numbers into strategy. Outside the numbers, I’m passionate about continuous learning and helping teams adopt best practices in data analytics.…Hi, I’m Mahmoud Essam, a Senior Data Analyst who loves turning raw data into clear, actionable insights that drive smarter business decisions. With extensive experience in Excel, Power BI, Power Query, SQL, and Python, I design dashboards, build predictive models, and streamline data pipelines to deliver measurable results. I enjoy mentoring junior analysts, collaborating with executives and stakeholders to identify analytical needs, and telling compelling data stories that translate numbers into strategy. Outside the numbers, I’m passionate about continuous learning and helping teams adopt best practices in data analytics.

Mahmoud Essam

Data Scientist, Programmer, Web Developer, +6

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Hi, I’m Mahmoud Essam, a Senior Data Analyst who loves turning raw data into clear, actionable insights that drive smarter business decisions. With extensive experience in Excel, Power BI, Power Query, SQL, and Python, I design dashboards, build predictive models, and streamline data pipelines to deliver measurable results. I enjoy mentoring junior analysts, collaborating with executives and stakeholders to identify analytical needs, and telling compelling data stories that translate numbers into strategy. Outside the numbers, I’m passionate about continuous learning and helping teams adopt best practices in data analytics.…Hi, I’m Mahmoud Essam, a Senior Data Analyst who loves turning raw data into clear, actionable insights that drive smarter business decisions. With extensive experience in Excel, Power BI, Power Query, SQL, and Python, I design dashboards, build predictive models, and streamline data pipelines to deliver measurable results. I enjoy mentoring junior analysts, collaborating with executives and stakeholders to identify analytical needs, and telling compelling data stories that translate numbers into strategy. Outside the numbers, I’m passionate about continuous learning and helping teams adopt best practices in data analytics.

Available to hire

Hi, I’m Mahmoud Essam, a Senior Data Analyst who loves turning raw data into clear, actionable insights that drive smarter business decisions. With extensive experience in Excel, Power BI, Power Query, SQL, and Python, I design dashboards, build predictive models, and streamline data pipelines to deliver measurable results.

I enjoy mentoring junior analysts, collaborating with executives and stakeholders to identify analytical needs, and telling compelling data stories that translate numbers into strategy. Outside the numbers, I’m passionate about continuous learning and helping teams adopt best practices in data analytics.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

Work Experience

Senior Data Analyst at Telecom Egypt

August 1, 2024 - Present

Lead analysis of large, complex datasets to inform strategic business decisions. Design and implement advanced data models and predictive analytics solutions. Collaborate with executives and stakeholders to identify analytical needs and present actionable insights. Mentor junior analysts and provide guidance on data best practices. Achievements include spearheading predictive analytics projects that reduced operational costs by 15% and streamlining data pipelines to enhance prediction accuracy.

Data Analyst at Telecom Egypt

September 1, 2022 - August 1, 2024

Built and maintained dashboards using Excel, Power BI, and SQL. Conducted data cleaning, preprocessing, and exploratory analysis to support business decisions. Developed an automated reporting system reducing manual workload by 30%. Identified key performance trends that improved efficiency and reduced costs.

Digital Specialist at Telecom Egypt

January 1, 2018 - August 1, 2022

Led digital support team initiatives improving operational performance. Enhanced customer service efficiency through analytical insights and process improvements.

Customer Service Representative at Orange – Cairo, Egypt

January 1, 2015 - January 1, 2017

Handled customer support inquiries related to billing, coverage, and technical issues. Contributed to improved customer satisfaction and retention.

Customer Service Representative at Vodafone – Cairo, Egypt

January 1, 2013 - January 1, 2015

Delivered high-quality support for mobile and broadband services. Ensured quick resolution of issues, achieving strong customer satisfaction ratings.

Customer Service Representative at Orange

January 1, 2015 - January 1, 2017

Handled customer support inquiries related to billing, coverage, and technical issues. Contributed to improved customer satisfaction and retention.

Customer Service Representative at Vodafone

January 1, 2013 - January 1, 2015

Delivered high-quality support for mobile and broadband services. Ensured quick resolution of issues, achieving strong customer satisfaction ratings.

Education

Bachelor's Degree in Social Psychology at Higher Institute for Social Service

January 11, 2030 - January 1, 2012

Bachelor’s Degree at Higher Institute for Social Service

January 11, 2030 - January 1, 2012