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Hello! I am a customer-focused service professional with hands-on experience in healthcare administration and field sales operations. I have a proven track record of managing 50+ client interactions daily, resolving high-pressure service issues, and coordinating cross-functional teams to ensure smooth customer journeys. I thrive in fast-paced environments and enjoy optimizing processes to boost satisfaction and efficiency. I'm now seeking to transition into Customer Service Management to drive client satisfaction, retention, and operational excellence across teams and touchpoints. I bring strong communication, problem-solving, and relationship-building skills, with a goal of delivering outstanding service while contributing to revenue growth and long-term success.…Hello! I am a customer-focused service professional with hands-on experience in healthcare administration and field sales operations. I have a proven track record of managing 50+ client interactions daily, resolving high-pressure service issues, and coordinating cross-functional teams to ensure smooth customer journeys. I thrive in fast-paced environments and enjoy optimizing processes to boost satisfaction and efficiency. I'm now seeking to transition into Customer Service Management to drive client satisfaction, retention, and operational excellence across teams and touchpoints. I bring strong communication, problem-solving, and relationship-building skills, with a goal of delivering outstanding service while contributing to revenue growth and long-term success.

Maia Dzagania

Project Manager, Content Producer, Content Designer, +1

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Hello! I am a customer-focused service professional with hands-on experience in healthcare administration and field sales operations. I have a proven track record of managing 50+ client interactions daily, resolving high-pressure service issues, and coordinating cross-functional teams to ensure smooth customer journeys. I thrive in fast-paced environments and enjoy optimizing processes to boost satisfaction and efficiency. I'm now seeking to transition into Customer Service Management to drive client satisfaction, retention, and operational excellence across teams and touchpoints. I bring strong communication, problem-solving, and relationship-building skills, with a goal of delivering outstanding service while contributing to revenue growth and long-term success.…Hello! I am a customer-focused service professional with hands-on experience in healthcare administration and field sales operations. I have a proven track record of managing 50+ client interactions daily, resolving high-pressure service issues, and coordinating cross-functional teams to ensure smooth customer journeys. I thrive in fast-paced environments and enjoy optimizing processes to boost satisfaction and efficiency. I'm now seeking to transition into Customer Service Management to drive client satisfaction, retention, and operational excellence across teams and touchpoints. I bring strong communication, problem-solving, and relationship-building skills, with a goal of delivering outstanding service while contributing to revenue growth and long-term success.

Available to hire

Hello! I am a customer-focused service professional with hands-on experience in healthcare administration and field sales operations. I have a proven track record of managing 50+ client interactions daily, resolving high-pressure service issues, and coordinating cross-functional teams to ensure smooth customer journeys. I thrive in fast-paced environments and enjoy optimizing processes to boost satisfaction and efficiency.

I’m now seeking to transition into Customer Service Management to drive client satisfaction, retention, and operational excellence across teams and touchpoints. I bring strong communication, problem-solving, and relationship-building skills, with a goal of delivering outstanding service while contributing to revenue growth and long-term success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

GitHub CoPilot

Intermediate

Language

Georgian

Fluent

English

Advanced

Work Experience

Front Desk Registrator at Evex Clinics

January 1, 2025 - Present

Managed front-desk operations serving 70–120 patients daily, ensuring structured appointment flow and minimizing wait times. Acted as the primary contact for patients, resolving service issues and handling sensitive situations with professionalism. Coordinated communication between medical staff and patients to ensure service accuracy and satisfaction. Promoted clinic discounts and services, contributing to increased utilization and revenue support. Maintained accurate records and improved workflow efficiency in a high-pressure healthcare environment.

Pre-Seller / Sales Representative at LLC Sephora

January 1, 2024 - January 1, 2024

Managed relationships with 8-10 retail accounts within the assigned territory, ensuring consistent product availability and strong client communication. Conducted on-site inventory assessments, identifying stock gaps and preventing potential revenue loss. Processed and recorded orders with high accuracy, improving order fulfillment efficiency. Built long-term relationships with store managers, increasing repeat orders and strengthening customer loyalty. Negotiated product placements to maximize sales opportunities. Worked independently in the field, demonstrating strong time management and territory organization skills.