Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a customer service professional with 18 years of experience delivering exceptional support and cultivating strong client relationships. I’m known for my strong work ethic, adaptability, and consistent performance, with a coachable attitude and resilience in fast-paced, evolving environments. I thrive on teamwork, learning new systems quickly, and applying practical solutions to help customers and businesses succeed.…I am a customer service professional with 18 years of experience delivering exceptional support and cultivating strong client relationships. I’m known for my strong work ethic, adaptability, and consistent performance, with a coachable attitude and resilience in fast-paced, evolving environments. I thrive on teamwork, learning new systems quickly, and applying practical solutions to help customers and businesses succeed.

Maile Bates-Guerrero

Project Manager, Social Media Manager, Content Creator, +2





I am a customer service professional with 18 years of experience delivering exceptional support and cultivating strong client relationships. I’m known for my strong work ethic, adaptability, and consistent performance, with a coachable attitude and resilience in fast-paced, evolving environments. I thrive on teamwork, learning new systems quickly, and applying practical solutions to help customers and businesses succeed.…I am a customer service professional with 18 years of experience delivering exceptional support and cultivating strong client relationships. I’m known for my strong work ethic, adaptability, and consistent performance, with a coachable attitude and resilience in fast-paced, evolving environments. I thrive on teamwork, learning new systems quickly, and applying practical solutions to help customers and businesses succeed.

Available to hire

I am a customer service professional with 18 years of experience delivering exceptional support and cultivating strong client relationships.

I’m known for my strong work ethic, adaptability, and consistent performance, with a coachable attitude and resilience in fast-paced, evolving environments. I thrive on teamwork, learning new systems quickly, and applying practical solutions to help customers and businesses succeed.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Delivery Driver at Mankind Dispensary

July 1, 2025 - Present

Provided excellent customer service to in-person and phone customers, maintained a positive work environment, handled cash following policies, communicated with customers via phone and text, coordinated with the delivery team to complete San Diego County orders on time, offered product recommendations, assisted with packaging and organization, and maintained flexible schedules to support business needs.

Delivery Driver (Independent Contractor) at DoorDash

September 1, 2015 - Present

Completed over 600 deliveries with high customer satisfaction, communicated effectively about arrival times and delays, complied with driving rules, and optimized routes for efficiency.

Owner/Delivery Driver at Rush Pals Delivery Service LLC

January 1, 2023 - January 1, 2025

Partnered with multiple companies to provide courier services across San Diego County; strategically coordinated daily routes; delivered packages on time; communicated with dispatch and customers; maintained bookkeeping and expense tracking; ensured vehicle maintenance.

Cashier at K1 Speed

March 1, 2024 - September 1, 2024

Provided excellent customer service, collected payments following cash handling policies, proficient with racetrack scheduling, inventory tracking, and POS; trained new employees; ensured liability forms; maintained clean workspace.

Store Associate at In-N-Out Burger

September 1, 2023 - March 1, 2024

Provided excellent customer service in a fast-paced environment; ensured accurate order preparation and quality products; collected payments following policies; operated kitchen equipment safely; cross-trained for coverage.

Supervisor, Delivery Department at A Green Alternative Recreational Cannabis Dispensary

May 1, 2020 - January 1, 2022

Oversaw daily opening/closing procedures; communicated with customers via phone, text & chat; provided product recommendations; served as service recovery point of contact; supervised six drivers; managed route planning and dispatch via OnFleet; coordinated across multiple platforms and managed marketing, inventory, and customer communications.

Brand Ambassador, Processor & Packager, Customer Service Dispatch, Delivery Driver at Flow Kana

August 1, 2016 - February 1, 2018

Planned and organized product sampling events; conducted outreach to store managers; produced marketing materials; secured venues; coordinated with processing team to secure products; assisted with packaging and organization; delivered orders across SF Bay and East Bay; provided product recommendations; maintained inventory and updated company website as needed.

Technical Coordinator at Genentech

February 1, 2015 - March 1, 2016

Provided virtual support via multi-line telephone system and email to troubleshoot devices; scheduled field technician appointments; maintained positive rapport with customers, technicians, co-workers, and management.

Product Advisor at Microsoft

November 1, 2014 - January 1, 2015

Guided customers in selecting electronic products; built strong customer relationships; maintained knowledge of Microsoft products; learned newest offerings to ensure accurate information.

Delivery Driver at Cornerstone Delivery Service

August 1, 2022 - December 1, 2022

Delivered packages for multiple clients; coordinated with dispatch; maintained on-time deliveries and accurate records.

Supervisor at Caliva

March 1, 2019 - August 1, 2019

Supervised delivery operations in Brisbane, CA; managed team and ensured adherence to procedures and regulatory requirements.

Circulation Contact at Ytel

July 1, 2014 - November 1, 2014

Handled circulation communications; assisted customers and internal teams to resolve issues.

Quality Systems Assistant at Becton Dickinson

March 1, 2014 - July 1, 2014

Supported quality systems activities; coordinated with teams to maintain compliance and documentation.

Customer Technical Support at Productivity Associates Inc.

March 1, 2013 - December 1, 2013

Provided customer technical support; troubleshoot electronic devices; scheduled and assisted field technician visits; maintained positive relationships with customers and colleagues.