Available to hire
I’m Malak Al-Mahdi, a Trust and Safety Senior Analyst based in Kuala Lumpur, Malaysia, with a background in administration, management, and data analysis. I have a proven track record in problem-solving, communication, and project management. I transitioned to the Trust and Safety responsibilities at Accenture, demonstrating strong analytical skills and a commitment to delivering results. I am passionate about leveraging technology for positive impact and continuous learning.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
Arabic
Fluent
English
Fluent
French
Intermediate
Work Experience
Trust and Safety Senior Analyst at Accenture
November 1, 2023 - PresentAssessed analyst performance and met volume and quality targets using Google Docs Editors for tracking and reporting. Developed a deep understanding of client needs and SLAs to enhance service delivery. Monitored and resolved incidents promptly, utilizing tools like Biognizer for forecasting. Conducted research to analyze trends and risks, providing actionable insights to protect client interests. Delivered feedback and coaching to motivate analysts and foster continuous improvement.
Communication & Reporting Officer at YFCA Organization
May 31, 2023 - July 18, 2025Created and distributed content for websites, press releases, social media, and marketing materials using Adobe creative tools. Maintained media contacts and managed social media communications. Developed internal newsletters and managed communication budgets. Captured and analyzed field data, produced high-quality reports, coordinated events, training, and press releases.
Sales Engineer at ZASCO Group
April 30, 2022 - July 18, 2025Managed relationships with major agencies to meet business needs. Supported invoice clearance and maintained financial tracking records. Created detailed electrical designs and distribution diagrams using AutoCAD and simulation tools. Documented logistics operations, handled imports, responded to technical queries, and provided customer solutions.
Contractor Admin at Exceed Language Center
April 30, 2023 - July 18, 2025Managed student registration, ID issuance, and database maintenance. Generated reports and communication to keep management updated. Clarified information to students and customers, ensured proper documentation and filing, assisted students including those visually impaired with assignments and exams, and contributed to monitoring activities.
Industrial Engineer at Shefaco for Pharmaceutical Industries
April 30, 2021 - July 18, 2025Engaged in industrial engineering tasks to support pharmaceutical production and operations.
Administration Assistant at Exceed Language Center
December 31, 2017 - July 18, 2025Provided administrative support and assisted in center operations.
Trust and Safety Senior Analyst at Accenture
November 1, 2023 - PresentAssessed analyst performance and met volume and quality targets using Google Docs Editors to improve project efficiency and accuracy. Developed deep understanding of client needs and SLAs, boosting client satisfaction. Monitored and resolved incidents promptly using Google Docs Editors and Biognizer for forecasting, enhancing response times and trust. Conducted detailed data analysis for trends and risks to protect client interests. Delivered coaching and feedback to motivate analysts and foster continuous improvement.
Communication & Reporting Officer at YFCA Organization
May 31, 2023 - July 18, 2025Created and distributed content for websites, press releases, social media, and marketing with Adobe creative tools. Managed media contacts and social media communications, conducted interviews using Microsoft SharePoint and Lookout. Produced internal newsletters, managed communication budgets, and developed journalist relationships using MS Office. Captured and analyzed field data and produced high-quality program reports using Google Docs and MS Excel. Coordinated projects, organized events, provided training, and prepared press materials.
Sales Engineer at ZASCO Group
April 30, 2022 - July 18, 2025Managed agency relationships and negotiations with major partners to meet business needs. Supported invoice clearance with certified distribution figures and maintained archives. Maintained records of cleared invoices, delivery notes, quotations, RFQs, BOQs, and POs, and prepared operational and vendor cost reports. Created detailed electrical designs and distribution diagrams using AutoCAD and simulation software. Documented logistics operations, handled imports, responded to technical queries, managed transportation, clearance, and customer solutions.
Contractor Admin at Exceed Language Center
April 30, 2023 - July 18, 2025Managed student registration, ID issuance, and database maintenance to facilitate document services. Generated reports, follow-ups, and emails to update management and database. Stayed current on policies and explained them to students and customers. Ensured proper documentation and filing, assisted students with notifications and authenticated certificates. Supported visually impaired students with assignments and exams, distributed certificates, identified data quality issues, and contributed to monitoring activities.
Trust and Safety Senior Analyst at Accenture
November 1, 2023 - PresentQuality Assurance: Assessed analyst performance and met volume and quality targets, using the web-based Google Docs Editors suite for detailed tracking and reporting to enhance project efficiency and accuracy. Client Knowledge: developed deep understanding of client needs and SLAs. Incident Management: monitored and resolved incidents promptly, leveraging the Google Docs Editors Suite for incident tracking and forecasting. Data Analysis: conducted in-depth research to analyze trends and risks, providing actionable insights to protect client interests. Coaching: delivered feedback and coaching to analysts to motivate continuous improvement.
Sales Engineer at Zasco Group
April 1, 2022 - September 23, 2025Agency Coordination and relationship management with major agencies. Invoice management, financial tracking, and PO/Q quotations. Technical design using AutoCAD and distribution diagrams; logistics and customer support; handling vendor communications.
Contract Administrator at Exceed Language Center
April 1, 2023 - September 23, 2025Student Services Administration; ID issuance and data maintenance for client services. Content: Policy compliance and education updates for students and customers. Document management and support: preparing press releases and program documents using Microsoft Office tools. Student assistance and accessibility: supporting students with assignments and exams; distributing certificates; addressing data quality issues; monitoring activities.
Trust and Safety Senior Analyst at Accenture
November 1, 2025 - November 1, 2025Quality Assurance: Assessed analyst performance and met volume and quality targets, utilizing Google Docs Editors for tracking and reporting. Client Knowledge: Developed deep understanding of client needs and SLAs for documentation and analysis. Incident Management: Monitored and resolved incidents promptly, leveraging Google Docs Editors for incident tracking and Biognizer for forecasting, improving response times and client trust. Data Analysis: Conducted in-depth research to analyze trends and risks, providing actionable insights to protect client interests. Coaching: Delivered feedback and coaching to analysts, fostering continuous improvement.
Organization Communication & Reporting Officer at YFCA
May 1, 2023 - May 1, 2023Content Creation: Wrote, edited, and distributed content for websites, press releases, social media and marketing materials using Adobe Photoshop, InDesign, Illustrator, and After Effects. Media Management: Maintained media contacts database, managed social media communications, and conducted media interviews using SharePoint and Lookout. Internal Communications: Created internal newsletters, developed journalist relationships, and managed communication budgets using Microsoft Office applications. Project Reporting: Captured and analyzed field data, developed communication plans, and produced high-quality program reports using Google Docs Editors and Excel. Program Support: Coordinated with project managers, organized events, provided training, and prepared press releases and program documents using Adobe tools and PowerPoint.
Sales Engineer at ZASCO Group
April 1, 2022 - April 1, 2022Agency Coordination: Managed relationships and negotiations with major agencies like Schneider, Thorn, Edison, Interplast, and VITO to meet business needs. Invoice Management: Supported invoice clearance by certifying distribution figures, ensuring delivery accuracy, and maintaining archives using internal systems. Financial Tracking: Maintained and updated records of cleared invoices, delivery notes, quotations, RFQs, BOQs, and POs, while preparing daily operational and vendor cost reports. Technical Design: Created detailed electrical designs and distribution diagrams for various systems using AutoCAD and simulation programs. Logistics and Customer Support: Documented logistics operations, handled product imports, responded to technical queries, managed transportation and clearance processes, and provided customer solutions.
Contractor Admin at Exceed Language Center
April 1, 2023 - April 1, 2023Student Services Administration: Managed student registration, ID issuance, and database maintenance to facilitate document services. Reporting and Communication: Generated reports, follow-up lists, and emails to keep management and database updated. Policy Compliance and Education: Stayed informed on policies and updates, clarified and explained information to students and customers. Document Management and Support: Ensured proper documentation and filing, provided assistance to students in obtaining notifications and authenticated certificates. Student Assistance and Accessibility: Supported visually impaired students with assignments and exams, distributed certificates, identified data quality issues, and contributed to monitoring activities.
Administration Assistant at Exceed Language Center
December 1, 2017 - December 1, 2017Industrial Engineer at Shefaco for Pharmaceutical Industries
April 1, 2021 - April 1, 2021English Teacher at Global Empowerment Network
October 1, 2025 - October 1, 2025Education
Mechatronics Engineering at Sana'a University
September 3, 2016 - June 30, 2021English Diploma at Exceed Language Center
November 15, 2015 - May 30, 2017Bachelor at Sana'a University
September 1, 2016 - June 30, 2021Bachelor at Sana'a University
September 1, 2016 - June 30, 2021Bachelor's Degree in Mechatronics Engineering at Sana'a University
September 1, 2016 - June 30, 2021English Language Diploma at Exceed Language Center
October 1, 2015 - May 31, 2017Bachelor at Sana'a University
September 1, 2016 - June 1, 2021English Language Diploma at Exceed Language Center
October 1, 2015 - May 1, 2017Qualifications
English Language Diploma
October 1, 2015 - May 31, 2017English Language Diploma
October 1, 2015 - May 31, 2017Industry Experience
Education, Computers & Electronics, Consumer Goods, Media & Entertainment, Energy & Utilities, Professional Services, Manufacturing, Non-Profit Organization, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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