Hello! I’m Malak, a multilingual professional with extensive experience in customer service, administration, and remote support. I excel at organizing information, solving problems, and communicating clearly in French, Spanish, and English, whether I’m assisting customers or documenting processes. I’ve contributed to Dreamport, Concentrix, and university administration by handling inquiries, managing records, and delivering accurate, timely results. I’m excited to bring my adaptability, attention to detail, and collaborative spirit to new challenges in the fields of design, content, and media production.

Mk

Hello! I’m Malak, a multilingual professional with extensive experience in customer service, administration, and remote support. I excel at organizing information, solving problems, and communicating clearly in French, Spanish, and English, whether I’m assisting customers or documenting processes. I’ve contributed to Dreamport, Concentrix, and university administration by handling inquiries, managing records, and delivering accurate, timely results. I’m excited to bring my adaptability, attention to detail, and collaborative spirit to new challenges in the fields of design, content, and media production.

Available to hire

Hello! I’m Malak, a multilingual professional with extensive experience in customer service, administration, and remote support. I excel at organizing information, solving problems, and communicating clearly in French, Spanish, and English, whether I’m assisting customers or documenting processes.

I’ve contributed to Dreamport, Concentrix, and university administration by handling inquiries, managing records, and delivering accurate, timely results. I’m excited to bring my adaptability, attention to detail, and collaborative spirit to new challenges in the fields of design, content, and media production.

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Experience Level

Language

French
Fluent
Spanish; Castilian
Fluent
English
Fluent

Work Experience

Remote Customer Support & Digital Services Assistant at Dreamport
February 1, 2026 - March 1, 2026
Provided remote customer support and completed digital service tasks through the Dreamport platform. Assisted with customer inquiries, account issues, and service requests. Managed tasks independently using online tools while meeting deadlines.
Call Center Advisor at Concentrix
May 1, 2022 - January 1, 2025
Delivered multilingual support via phone, email, and chat in French, Spanish, and English. Resolved customer inquiries efficiently while maintaining high satisfaction scores.
Administrative Assistant at University Administration Department
August 1, 2015 - October 1, 2021
Managed academic records, documentation, and departmental coordination. Prepared reports and organized administrative data using Microsoft Office.

Education

Add your educational history here.

Qualifications

BSc in Agricultural Sciences (Food Science & Management)
January 11, 2030 - December 1, 2009

Industry Experience

Education, Professional Services, Software & Internet, Media & Entertainment
    paper Recruitment Marketing Specialist

    A comprehensive, practical guide for recruitment marketing professionals at every level. This book covers the full spectrum of modern talent attraction — from building a compelling employer brand and crafting candidate personas, to running data-driven paid media campaigns, optimizing your careers site, and measuring ROI. Whether you are just entering the field or looking to sharpen your strategic edge, each module delivers actionable frameworks, real-world tactics, and proven best practices to help you attract, engage, and convert top talent in today’s competitive hiring landscape.

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