I am a dynamic professional with a diverse background and expertise in technical operations management and mechanical engineering. With a successful track record of managing complex projects and teams, I possess a unique combination of technical knowledge and entrepreneurial skills.
My journey began with a degree in mechanical engineering, where I acquired comprehensive knowledge in areas such as AutoCAD, SolidWorks, and ISO standards. This foundation has allowed me to efficiently design and oversee various technical projects with meticulous attention to detail.
In addition to my engineering background, I had the opportunity to establish and run my own e-commerce and digital marketing business. During this time, I honed my skills in social media marketing, advertising, online selling, and utilizing platforms such as Amazon FBA. Through strategic marketing efforts, I grew my business and developed a strong network of loyal customers.
As a technical operations manager, I bring my entrepreneurial mindset and managerial expertise to oversee the day-to-day operations of technical teams. I excel in driving productivity, optimizing workflow processes, and ensuring the successful execution of projects within set timelines and budgets. My exceptional problem-solving abilities thrive in dynamic and fast-paced environments.
Strategic planning is a skill that comes naturally to me, and I have a proven ability to create and launch innovative products. By staying attuned to market trends and understanding customer needs, I develop solutions that align with industry demands and drive profitability. Throughout my career, I have successfully launched numerous products, thanks to my passion for innovation and commitment to excellence.
With my strong entrepreneurial background and technical acumen, I bring a unique perspective to my role. I possess outstanding leadership skills and genuinely enjoy inspiring and motivating teams towards achieving shared goals. Adaptability, a strong work ethic, and a passion for continuous learning are integral parts of who I am as a professional, making me an invaluable asset to any organization.
In summary, I am an accomplished professional who combines expertise in technical operations management and mechanical engineering with entrepreneurial skills gained from running my own e-commerce and digital marketing business. My profound understanding of software, regulatory standards, and my ability to drive business growth make me well-equipped to spearhead and deliver successful projects in a variety of industries.
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Automation Project Manager / Voice AI Implementation – Skip hire Client
I worked with a skip hire company to design and implement an automated voice agent to support their inbound call process. The client needed a system that could automatically answer and manage calls, capture customer details, provide quote, identify whether a booking was required, and either schedule the appointment or pass the enquiry on to a human team member when needed.
I managed the project from start to finish, including understanding the client’s requirements, mapping out the call flow, supporting the automation setup and helping digitalise their customer handling process. The project combined AI automation, workflow improvement and project management, helping the client save time, reduce manual admin and create a smoother customer experience.
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