Manali More

Led the end-to-end redesign of the Parts Repair Order Sales module, collaborating with cross-functional teams to improve efficiency, reduce errors, and enhance keyboard accessibility. Conducted user research and testing across US and UK dealerships, driving feature prioritization and ensuring scalable, user-centric solutions that increased visibility and revenue. Analyzed feedback from support tickets and LUS to identify issues in the Document Notes workflow, influencing roadmap decisions with actionable insights. Designed an audit log system to improve data tracking and user accountability across key modules. Created and optimized chatbot flows for 1,000+ dealerships, improving communication and lead management with integrated virtual consultations. Internship: Applied gamification to the sales module, increasing user engagement and retention.

Created diverse communication assets for clients in banking, insurance, and industrial sectors, ensuring alignment with current design trends and innovative techniques. Collaborated with creative and client servicing teams to develop visual concepts for advertising campaigns, exhibitions, and marketing materials, enhancing brand visibility and engagement. Applied contemporary graphic design trends and innovative techniques to produce creative artworks that resonate with target audiences.

Led store jewellery window display design project, collaborating with retail design, production, and logistics teams to create prototypes and produce paper artwork for window displays, followed by on-site installations. Developed theme-based design concepts and prototypes through ideation and brainstorming, implementing in-store window displays for stores worldwide, contributing to increased sales.