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Hello! I'm a passionate UI/UX Designer and a dedicated customer service professional with over three years of versatile experience. I've worked collaboratively in agile teams to build responsive applications that not only enhance user experience but also deliver measurable results. I thrive on challenges and enjoy utilizing my technical skills to devise innovative solutions that improve system performance and user satisfaction. Let's connect and create something amazing together!…Hello! I'm a passionate UI/UX Designer and a dedicated customer service professional with over three years of versatile experience. I've worked collaboratively in agile teams to build responsive applications that not only enhance user experience but also deliver measurable results. I thrive on challenges and enjoy utilizing my technical skills to devise innovative solutions that improve system performance and user satisfaction. Let's connect and create something amazing together!

MANAV MEHRA

Web Developer, Front-End Developer, App Developer, +5

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Hello! I'm a passionate UI/UX Designer and a dedicated customer service professional with over three years of versatile experience. I've worked collaboratively in agile teams to build responsive applications that not only enhance user experience but also deliver measurable results. I thrive on challenges and enjoy utilizing my technical skills to devise innovative solutions that improve system performance and user satisfaction. Let's connect and create something amazing together!…Hello! I'm a passionate UI/UX Designer and a dedicated customer service professional with over three years of versatile experience. I've worked collaboratively in agile teams to build responsive applications that not only enhance user experience but also deliver measurable results. I thrive on challenges and enjoy utilizing my technical skills to devise innovative solutions that improve system performance and user satisfaction. Let's connect and create something amazing together!

Available to hire

Hello! I’m a passionate UI/UX Designer and a dedicated customer service professional with over three years of versatile experience. I’ve worked collaboratively in agile teams to build responsive applications that not only enhance user experience but also deliver measurable results. I thrive on challenges and enjoy utilizing my technical skills to devise innovative solutions that improve system performance and user satisfaction. Let’s connect and create something amazing together!

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Support Representative at Vtech

September 1, 2025 - September 1, 2025

Delivered first-level technical support to 200+ end-users via phone, chat, and email, resolving hardware, software, and connectivity issues within SLA. Troubleshooted desktops, laptops, and networks using error logs and performance data; installed, configured, and updated operating systems, applications, and peripherals to maintain system reliability and compliance. Managed user access and account permissions through Active Directory and ticketing tools (ServiceNow, Zendesk). Escalated complex incidents with detailed documentation, ensuring seamless resolution by Tier 2 teams. Maintained accurate case logs and resolution records to improve transparency and knowledge sharing. Consistently achieved 90%+ customer satisfaction.

Software Developer Intern at RAMP Technology Group Inc.

February 1, 2025 - February 1, 2025

Actively translated client requirements into detailed user stories, driving efficient scrum team operations and project clarity. Identified and resolved critical technical issues using Java and SQL, boosting application performance by 30%. Enhanced system reliability and user satisfaction by analyzing and resolving technical issues for over 100 end-users. Developed responsive applications using HTML, CSS, and JavaScript, ensuring compatibility across devices and screen orientations. Collaborated with senior developers to implement and maintain high-quality code using Angular and .NET frameworks, enhancing product functionality and user experience.

Customer Service Associate at Walmart Canada

November 1, 2024 - November 1, 2024

Provided front-line customer support by assisting with returns, exchanges, refunds, and product inquiries in a fast-paced environment. Resolved customer complaints promptly and professionally, ensuring high satisfaction. Operated POS systems and processed various payment types, including cash, debit, credit, and gift cards. Maintained cleanliness and organization at the service desk and front-end areas. Supported store operations by coordinating with other departments to fulfill customer needs and manage product availability. Handled price adjustments, warranty claims, and online order pickups with accuracy and efficiency.

Healthcare Recruiter (Remote) at eTeams

August 1, 2022 - August 1, 2022

Sourced candidates on platforms like LinkedIn, Indeed, Monster, and internal database by crafting unique search strings and Boolean logic. Technical screening, resume formatting, coordinating interviews with Account Managers, negotiating rates & terms, and handling paperwork. Managed full recruitment life cycle, improving readiness of qualified, pre-engaged candidates for strategic or niche roles before requisitions open.

UI/UX Designer at RAMP Technology Group Inc.

December 1, 2024 - October 1, 2025

Actively conducted basic user research through surveys and interviews, helped create personas, journey maps, and task flows. Built low-fidelity and mid-fidelity wireframes. Enhanced system reliability and user satisfaction by analyzing and resolving technical issues for over 100 end-users. Developed responsive applications using HTML, CSS, and JavaScript, ensuring compatibility across all devices.

Customer Service Associate at Walmart Canada

September 1, 2022 - December 1, 2024

Coordinated receiving tasks and streamlined store duties for employees, enhancing operational efficiency. Increased sales through eye-catching merchandise displays, contributed to longer customer dwell time and higher conversion. Earned commendations from customers and management for crafting an inviting store atmosphere.

Technical Recruiter – US Staffing at eTeams

January 1, 2021 - August 1, 2022

Responsible for the full recruitment life cycle; including sourcing, pre-screening, conducting personal interviews, coordinating technical interviews, checking references, negotiating pay, and getting paperwork details. Recruited for contract positions through cold calling and direct mailing.