I am a versatile Subject Matter Expert (SME) and Technical Operations professional with over 6 years of experience in account management, web testing, and digital content creation. I have a proven track record of leading teams for quality control and managing high-value accounts I am skilled in Cvent site design, UAT testing, and SME leadership, complemented by professional-grade video editing and color grading using DaVinci Resolve. I have been recognized as a 5-time Employee of the Month for consistent excellence and superior communication.…

MANIKANDAN N

I am a versatile Subject Matter Expert (SME) and Technical Operations professional with over 6 years of experience in account management, web testing, and digital content creation. I have a proven track record of leading teams for quality control and managing high-value accounts I am skilled in Cvent site design, UAT testing, and SME leadership, complemented by professional-grade video editing and color grading using DaVinci Resolve. I have been recognized as a 5-time Employee of the Month for consistent excellence and superior communication.…

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Skills

Experience Level

Language

English
Fluent
Tamil
Fluent

Work Experience

Senior Customer Service Associate (SME) at DONNELLEY
January 1, 2022 - Present
As the SME for the KPMG project, I provided technical guidance, workflow training, and led QC and functional testing for Cvent registration sites to ensure 100% accuracy before client delivery. I managed end-to-end account operations and professional client communications via email. I also designed banners and digital imagery using Photoshop and Canva, while leveraging Advanced Excel for project tracking and reporting.
Senior Customer Support Officer at ALLSEC TECHNOLOGIES LIMITED
January 1, 2018 - January 1, 2022
Managed AR and O2C cycles for US-based clients, processed cash applications with high accuracy, and reconciled client accounts. Provided high-level customer support and account management via professional email correspondence.
Freelance Video Editor & Colorist (DaVinci Resolve) at Self-Employed
January 1, 2020 - Present
Provided professional post-production services, specializing in cinematic color grading and seamless video editing for various digital platforms across multiple projects.

Education

B.E. in Electrical and Electronics Engineering (EEE) at Jeppiaar Engineering College, Chennai
January 1, 2013 - January 1, 2017

Qualifications

Higher Secondary Certificate (HSC)
January 11, 2030 - January 1, 2013
Secondary School Leaving Certificate (SSLC)
January 11, 2030 - January 1, 2011

Industry Experience

Professional Services, Media & Entertainment, Financial Services, Retail, Software & Internet

Skills

Experience Level

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