Available to hire
I am an ISTQB certified QA Automation Engineer with 7+ years of experience in software testing, test automation, and quality engineering across web, desktop, and enterprise platforms. I specialize in ServiceNow testing, particularly ServiceNow ATF, ITSM modules (Incident, Change, Service Catalog), and end-to-end QA lifecycle management.
I have hands-on experience in Selenium WebDriver (Java/C#), API testing (REST/Postman), and CI/CD-driven Agile environments, delivering improvements in test efficiency, reducing defects, and ensuring high-quality releases.
Skills
See more
Language
English
Fluent
Work Experience
QA Engineer at AutomatePro
May 1, 2025 - PresentLeading QA efforts for ServiceNow-based applications, designing end-to-end test strategies for ITSM modules, improving regression coverage and release confidence. Developing and maintaining automation test suites aligned with ServiceNow ATF principles, reducing manual effort by circa 30%. Validating Incident, Change, and Service Catalog workflows, ensuring business process accuracy. Performing UI, form, and workflow validation across ServiceNow Portal and Workspace. Supporting update set validation and regression testing during ServiceNow releases. Managing test execution, defect lifecycle, and release validation in Agile sprints. Driving defect triage and root cause analysis to accelerate resolution. Acting as QA Lead, mentoring team members and promoting automation-first testing practices. Supporting release cycles, hotfix validation, and production stability checks.
QA Automation Engineer at ControlUp
March 1, 2023 - May 1, 2024Developed and maintained Selenium (C#) automation frameworks, reducing manual testing effort. Performed cross-platform validation across Windows, macOS, Linux, and IGEL environments. Created and managed test environments, improving cross-platform coverage. Delivered detailed defect reporting and analysis using Azure DevOps; led exploratory and UAT testing, improving product quality and user acceptance. Actively contributed to Agile ceremonies and sprint planning. Independently supported software releases with full documentation compliance.
QA Engineer at Avast
May 1, 2021 - February 1, 2023Built and executed automation frameworks using Selenium (C#) and Cucumber (BDD). Performed regression, UAT, and functional testing across releases. Improved defect detection before production releases. Conducted SQL-based backend validation for complex scenarios. Contributed to Agile delivery and sprint planning.
Mid-Level QA Engineer at Riskonnect
March 1, 2018 - April 1, 2021Led test design and execution for web applications. Automated regression scenarios using Selenium (Java) and Cucumber. Performed cross-browser and integration testing. Improved QA documentation and onboarding processes, contributing to Agile ceremonies and sprint planning.
Junior QA Analyst at Unique Consultancy
March 1, 2016 - September 1, 2016Executed manual functional and regression testing for web and desktop applications. Collaborated with developers for defect validation and RCA.
Manual Tester at Veripos Ltd
June 1, 2014 - September 1, 2014Logged and tracked defects using Jira and Redmine. Collaborated with developers for defect validation and RCA.
Education
MSc Information and Network Security (with DISTINCTION) at Robert Gordon University, Scotland, UK
January 1, 2015 - January 1, 2016BSc (Hons) Computing for Information Systems Technology at Robert Gordon University, Scotland, UK
January 1, 2011 - January 1, 2014Qualifications
ISTQB Certified Tester
January 11, 2030 - April 22, 2026CCNA (Academic Level)
January 11, 2030 - April 22, 2026Industry Experience
Software & Internet, Professional Services, Computers & Electronics
Skills
See more
Hire a QA Engineer
We have the best qa engineer experts on Twine. Hire a qa engineer in Reading today.