I lead initiatives that transform how organizations innovate and connect with customers - bridging business, brand, design and technology to create differentiated propositions, products and experiences people love. I‘m a seasoned innovation and experience leader with 10+ years driving transformative initiatives across industries, disciplines, and geographies. I craft north star visions that align stakeholders, lead teams to co-create and prototype new product and experience ecosystems, and bring them to life through compelling storytelling and hands-on execution. Whether leading global customer and user research programs, facilitating agile innovation sprints, or presenting to the C-suite, I bridge strategic ambition with real-world impact - driven by curiosity about what‘s next and a passion for collaborating to solve today‘s complex problems.

Marc Paulsen

I lead initiatives that transform how organizations innovate and connect with customers - bridging business, brand, design and technology to create differentiated propositions, products and experiences people love. I‘m a seasoned innovation and experience leader with 10+ years driving transformative initiatives across industries, disciplines, and geographies. I craft north star visions that align stakeholders, lead teams to co-create and prototype new product and experience ecosystems, and bring them to life through compelling storytelling and hands-on execution. Whether leading global customer and user research programs, facilitating agile innovation sprints, or presenting to the C-suite, I bridge strategic ambition with real-world impact - driven by curiosity about what‘s next and a passion for collaborating to solve today‘s complex problems.

Available to hire

I lead initiatives that transform how organizations innovate and connect with customers - bridging business, brand, design and technology to create differentiated propositions, products and experiences people love.
I‘m a seasoned innovation and experience leader with 10+ years driving transformative initiatives across industries, disciplines, and geographies. I craft north star visions that align stakeholders, lead teams to co-create and prototype new product and experience ecosystems, and bring them to life through compelling storytelling and hands-on execution. Whether leading global customer and user research programs, facilitating agile innovation sprints, or presenting to the C-suite, I bridge strategic ambition with real-world impact - driven by curiosity about what‘s next and a passion for collaborating to solve today‘s complex problems.

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Language

German
Fluent
English
Advanced
French
Intermediate
Swedish
Beginner
Spanish; Castilian
Beginner

Work Experience

Engagement Manager - Experience & Innovation at Prophet
April 1, 2022 - July 1, 2025
Regional lead for experience strategy, innovation management, product and service design. Managed cross-functional teams to turn ambitious visions into reality.
Associate Manager - Senior Business Designer at Fjord / Accenture
January 1, 2019 - November 1, 2021
Led service design and CX workstreams on large-scale digital transformations, delivering customer insights and experience strategies.
Consultant - Innovation Strategy & Design at Idea Couture / Cognizant
August 1, 2016 - January 1, 2019
Served as consultant across foresight and CX engagements, collaborating on global projects to translate insights into propositions.

Education

MA in Service Design Innovation at University of the Arts London
September 1, 2014 - November 1, 2015
BA in Industrial Design with Specialization in Design Management at Lucerne University of Applied Sciences & Arts
September 1, 2010 - September 1, 2013

Qualifications

Certificate in Strategic Foresight and Scenario Planning for Business Strategy
January 1, 2020 - January 17, 2026

Industry Experience

Healthcare, Financial Services, Consumer Goods, Energy & Utilities, Government, Media & Entertainment, Software & Internet, Retail

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