Available to hire
Hi, I’m Marco Schabel. With several years of experience in the video game industry, including roles as a freelance video game journalist and customer support agent for popular games, I have developed a strong passion for gaming and storytelling. I also bring skills in data analysis and AI training, which help me contribute effectively to tech-driven projects.
When I’m not working, I enjoy writing fictional novels and short stories inspired by mythology, ensuring creativity stays at the core of what I do. I’m always excited to connect with others who share my love for games, writing, and technology.
Experience Level
Intermediate
Intermediate
Language
German
Fluent
English
Advanced
Work Experience
Video Game Salesman in part-time at GameStop Deutschland GmbH
December 31, 2015 - July 17, 2025Selling and giving advice to customers interested in video games, working 20 hours a week.
Freelance Video Game Journalist at Playm.de, Ingame GmbH (now Inwave GmbH), GIGA Games, spieletipps.de (Ströer Media Group)
December 31, 2017 - July 17, 2025Writing up-to-date articles, reviews, previews, and features about video games in almost perfect German. Translating and rewriting English sources to produce quality content.
Customer Support/Customer Advice in the field of Multimedia at OTTO GmbH
December 31, 2018 - July 17, 2025Providing sales and advice via phone, mail, and chat to customers of OTTO, an online mail-order company. Specializing in multimedia products including TVs, computers, smartphones, and games, supporting in German and English.
Customer Support/Gaming Support Agent at 5CA
December 31, 2020 - July 17, 2025Advising and assisting players of games such as Fortnite, Spyjinx, HouseParty, and Battle Breakers with technical issues, account updates, ban appeals, and refund requests in German and English.
Data Analyst & Quality Rater at Telus International AI
August 1, 2022 - PresentAnalyzing and rating tasks to support the development, localization, and maintenance of search engine AI systems. Tasks include POI evaluation, search result satisfaction, and ad relevance analysis. Working in English.
AI Speech Training at Undisclosed due to NDA
April 1, 2025 - PresentRecording calls with coworkers for free topics and expert/assistant role plays. Data is used to train AI speech models. Working in German.
Education
A Level at Wirtschaftsgymnasium Steilshoop H20, Hamburg
January 1, 2008 - December 31, 2011No Degree at University of Hamburg, Faculty for History
January 1, 2011 - December 31, 2014Qualifications
Industry Experience
Gaming, Media & Entertainment, Retail, Software & Internet
Experience Level
Intermediate
Intermediate
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