MS

Marco Schabel

Available to hire

Hi, I'm Marco Schabel.

About

Hi, I’m Marco Schabel. With several years of experience in the video game industry, including roles as a freelance video game journalist and customer support agent for popular games, I have developed a strong passion for gaming and storytelling. I also bring skills in data analysis and AI training, which help me contribute effectively to tech-driven projects.

When I’m not working, I enjoy writing fictional novels and short stories inspired by mythology, ensuring creativity stays at the core of what I do. I’m always excited to connect with others who share my love for games, writing, and technology.

  • 10 years' experience
  • Joined July 2025

Languages

  • GermanFluent
  • EnglishAdvanced

Industry experience

  • Gaming
  • Media & Entertainment
  • Retail
  • Software & Internet

Work experience· 6 roles

AI Speech Training · Undisclosed due to NDAApr 2025 – Present · 1 yr 8 mos

Recording calls with coworkers for free topics and expert/assistant role plays. Data is used to train AI speech models. Working in German.

Data Analyst & Quality Rater · Telus International AIAug 2022 – Present · 4 yrs 4 mos

Analyzing and rating tasks to support the development, localization, and maintenance of search engine AI systems. Tasks include POI evaluation, search result satisfaction, and ad relevance analysis. Working in English.

Customer Support/Gaming Support Agent · 5CADec 2020 – Jul 2025 · 4 yrs 8 mos

Advising and assisting players of games such as Fortnite, Spyjinx, HouseParty, and Battle Breakers with technical issues, account updates, ban appeals, and refund requests in German and English.

Customer Support/Customer Advice in the field of Multimedia · OTTO GmbHDec 2018 – Jul 2025 · 6 yrs 8 mos
Freelance Video Game Journalist · Playm.de, Ingame GmbH (now Inwave GmbH), GIGA Games, spieletipps.de (Ströer Media Group)Dec 2017 – Jul 2025 · 7 yrs 8 mos
Video Game Salesman in part-time · GameStop Deutschland GmbHDec 2015 – Jul 2025 · 9 yrs 8 mos

Education

A Level · Wirtschaftsgymnasium Steilshoop H20, Hamburg2008 – 2011
No Degree · University of Hamburg, Faculty for History2011 – 2014

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