Senior Analyst / CFP Product Specialist (Product Operations) at OLX Group

In my capacity as a Product Owner, I spearheaded and oversaw a diverse range of projects, including the development and migration to an in-house system for the Financial. My primary responsibility entailed shaping the product vision, managing the backlog, and ensuring that the development team remained aligned with the business objectives. In addition to playing a strategic role in project management, I also took on responsibilities as a Data Analyst for the portfolio's sales. This entailed managing the company's database, delivering crucial information for decision-making. I leveraged R software to automate processes, resulting in enhanced operational efficiency and timely delivery of pertinent information.

Customer Support Agent at Max - Concentrix

Provide user assistance and support as Tier 1 for HBO Max & Max. Spanish & English market. Worked in the transition of HBO Max to Max, providing migration-related support.