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I'm a freelancer who specializes in technical support. A bilingual professional recognized for a "customer-first" approach, combining technical rigor with the ability to reassure users and simplify complex technical issues. Adept at managing the full incident lifecycle via ITSM ticketing systems (Odoo/Helpdesk) and maintaining detailed documentation to support continuous improvement in a fast-paced manufacturing or corporate setting. --- Employment and project experience IT TECHNICIAN GLOBAL SOLUTION & SERVICES. _February 2021 - March 2024_ IT SUPPORT TECHNICIAN Groupe ICCNET. _November 2019 - September 2020_…I'm a freelancer who specializes in technical support. A bilingual professional recognized for a "customer-first" approach, combining technical rigor with the ability to reassure users and simplify complex technical issues. Adept at managing the full incident lifecycle via ITSM ticketing systems (Odoo/Helpdesk) and maintaining detailed documentation to support continuous improvement in a fast-paced manufacturing or corporate setting. --- Employment and project experience IT TECHNICIAN GLOBAL SOLUTION & SERVICES. _February 2021 - March 2024_ IT SUPPORT TECHNICIAN Groupe ICCNET. _November 2019 - September 2020_

Marcwayem25

Blockchain Developer, Web Designer, Web Developer, +1

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I'm a freelancer who specializes in technical support. A bilingual professional recognized for a "customer-first" approach, combining technical rigor with the ability to reassure users and simplify complex technical issues. Adept at managing the full incident lifecycle via ITSM ticketing systems (Odoo/Helpdesk) and maintaining detailed documentation to support continuous improvement in a fast-paced manufacturing or corporate setting. --- Employment and project experience IT TECHNICIAN GLOBAL SOLUTION & SERVICES. _February 2021 - March 2024_ IT SUPPORT TECHNICIAN Groupe ICCNET. _November 2019 - September 2020_…I'm a freelancer who specializes in technical support. A bilingual professional recognized for a "customer-first" approach, combining technical rigor with the ability to reassure users and simplify complex technical issues. Adept at managing the full incident lifecycle via ITSM ticketing systems (Odoo/Helpdesk) and maintaining detailed documentation to support continuous improvement in a fast-paced manufacturing or corporate setting. --- Employment and project experience IT TECHNICIAN GLOBAL SOLUTION & SERVICES. _February 2021 - March 2024_ IT SUPPORT TECHNICIAN Groupe ICCNET. _November 2019 - September 2020_

Available to hire

Winnipeg, Canada

I’m a freelancer who specializes in technical support.

A bilingual professional recognized for a “customer-first” approach, combining technical rigor with the ability to reassure users and simplify complex technical issues. Adept at managing the full incident lifecycle via ITSM ticketing systems (Odoo/Helpdesk) and maintaining detailed documentation to support continuous improvement in a fast-paced manufacturing or corporate setting.

Employment and project experience

IT TECHNICIAN GLOBAL SOLUTION & SERVICES.
February 2021 - March 2024

**IT SUPPORT TECHNICIAN ** Groupe ICCNET.
November 2019 - September 2020