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I have always been passionate about literature, learning new languages, translation, linguistics research, education, and the world of publishing. Today I am looking forward to an inspiring opportunity in the fields of fiction and non-fiction translation, publishing, media, and the ever-growing artificial intelligence, where I could contribute my knowledge and dedication while acquiring new skills.…I have always been passionate about literature, learning new languages, translation, linguistics research, education, and the world of publishing. Today I am looking forward to an inspiring opportunity in the fields of fiction and non-fiction translation, publishing, media, and the ever-growing artificial intelligence, where I could contribute my knowledge and dedication while acquiring new skills.

Marharyta Hema

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I have always been passionate about literature, learning new languages, translation, linguistics research, education, and the world of publishing. Today I am looking forward to an inspiring opportunity in the fields of fiction and non-fiction translation, publishing, media, and the ever-growing artificial intelligence, where I could contribute my knowledge and dedication while acquiring new skills.…I have always been passionate about literature, learning new languages, translation, linguistics research, education, and the world of publishing. Today I am looking forward to an inspiring opportunity in the fields of fiction and non-fiction translation, publishing, media, and the ever-growing artificial intelligence, where I could contribute my knowledge and dedication while acquiring new skills.

Available to hire

I have always been passionate about literature, learning new languages, translation, linguistics research, education, and the world of publishing.

Today I am looking forward to an inspiring opportunity in the fields of fiction and non-fiction translation, publishing, media, and the ever-growing artificial intelligence, where I could contribute my knowledge and dedication while acquiring new skills.

Skills

Copywriting

Web Design

Brand Identity

Experience Level

Copywriting

Expert

Web Design

Intermediate

Brand Identity

Intermediate

Language

Ukrainian

Fluent

Russian

Fluent

English

Fluent

Spanish; Castilian

Advanced

German

Intermediate

Work Experience

Customer Support Representative at Unity International

August 31, 2014 - October 26, 2025

Provided customer support via email, live chat, and phone; translated and copy-edited customer-facing texts; maintained positive relationships with clients and ensured timely resolutions.

Customer Support Representative at Freelance Systems

July 31, 2022 - October 26, 2025

Managed cross-cultural communications, live chat, written correspondence, translating, copy editing and proofreading; allocated projects to freelancers and coordinated completion; handled customer inquiries with friendly, solution-oriented approach.

Customer Support Representative at Unity International

August 1, 2014 - October 26, 2025

Provided friendly, attentive support via email and live chat; built rapport with clients seeking advice on creative and academic projects; allocated projects to best-suited freelancers and oversaw completion; handled individual complaints; collaborated with Quality Control to ensure requirements were fulfilled; proofreading and editing creative writing and academic essays.

Freelance Translator / Customer Support at Freelance Systems

July 1, 2022 - October 26, 2025

Cross-cultural communications; live chat operator; written correspondence; translating; copy editing; e-commerce; Zendesk; Microsoft Office tools; Ubuntu; LibreOffice; TestRail; TestLink; knowledge of Ukrainian, Russian, English, Spanish, and German language capabilities.