Maria Mermigka
I am a cross-functional specialist in customer experience, product, and market research with international experience across EdTech, fintech, aviation, and luxury automotive sectors.
About
I am a cross-functional specialist in customer experience, product, and market research with international experience across EdTech, fintech, aviation, and luxury automotive sectors. Based in Thessaloniki, Greece and open to relocation, I thrive in remote, fast-paced environments and collaborate effectively with diverse teams across Europe and the Middle East.
I excel at onboarding, product demonstrations, CRM management, and stakeholder relationship building, translating user needs and market data into actionable product insights. I’m known for clear communication, cultural adaptability, proactive problem-solving, and delivering empathetic customer experiences that drive business value.
- 5 years' experience
- Joined January 2026
Skills· 10
Languages
- EnglishAdvanced
- Greek, ModernFluent
Industry experience
- Education
- Software & Internet
- Financial Services
- Media & Entertainment
- Professional Services
Work experience· 5 roles
Led 100+ onboarding sessions and live demos for faculty, researchers, and librarians across Greek academic institutions; managed JoVE trials and content efforts to engage and grow the Greek-speaking user community.
Delivered 60+ product demos and onboarding sessions; supported business and marketing use cases; provided day-to-day support for AI-driven marketing and fintech tools; gathered qualitative and quantitative user feedback to inform localization and product optimization.
Delivered premium, personalized service to 200+ high-profile international and VIP clients, ensuring consistently elevated luxury brand experience. Coordinated closely with sales, hospitality, and showroom teams to deliver tailored onboarding and support.
Education
Certifications and awards
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