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I am a cross-functional specialist in customer experience, product, and market research with international experience across EdTech, fintech, aviation, and luxury automotive sectors. Based in Thessaloniki, Greece and open to relocation, I thrive in remote, fast-paced environments and collaborate effectively with diverse teams across Europe and the Middle East. I excel at onboarding, product demonstrations, CRM management, and stakeholder relationship building, translating user needs and market data into actionable product insights. I’m known for clear communication, cultural adaptability, proactive problem-solving, and delivering empathetic customer experiences that drive business value.…I am a cross-functional specialist in customer experience, product, and market research with international experience across EdTech, fintech, aviation, and luxury automotive sectors. Based in Thessaloniki, Greece and open to relocation, I thrive in remote, fast-paced environments and collaborate effectively with diverse teams across Europe and the Middle East. I excel at onboarding, product demonstrations, CRM management, and stakeholder relationship building, translating user needs and market data into actionable product insights. I’m known for clear communication, cultural adaptability, proactive problem-solving, and delivering empathetic customer experiences that drive business value.

Maria Mermigka

Product Designer, Brand Designer, AI Ethics Consultant, +1

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I am a cross-functional specialist in customer experience, product, and market research with international experience across EdTech, fintech, aviation, and luxury automotive sectors. Based in Thessaloniki, Greece and open to relocation, I thrive in remote, fast-paced environments and collaborate effectively with diverse teams across Europe and the Middle East. I excel at onboarding, product demonstrations, CRM management, and stakeholder relationship building, translating user needs and market data into actionable product insights. I’m known for clear communication, cultural adaptability, proactive problem-solving, and delivering empathetic customer experiences that drive business value.…I am a cross-functional specialist in customer experience, product, and market research with international experience across EdTech, fintech, aviation, and luxury automotive sectors. Based in Thessaloniki, Greece and open to relocation, I thrive in remote, fast-paced environments and collaborate effectively with diverse teams across Europe and the Middle East. I excel at onboarding, product demonstrations, CRM management, and stakeholder relationship building, translating user needs and market data into actionable product insights. I’m known for clear communication, cultural adaptability, proactive problem-solving, and delivering empathetic customer experiences that drive business value.

Available to hire

I am a cross-functional specialist in customer experience, product, and market research with international experience across EdTech, fintech, aviation, and luxury automotive sectors. Based in Thessaloniki, Greece and open to relocation, I thrive in remote, fast-paced environments and collaborate effectively with diverse teams across Europe and the Middle East.

I excel at onboarding, product demonstrations, CRM management, and stakeholder relationship building, translating user needs and market data into actionable product insights. I’m known for clear communication, cultural adaptability, proactive problem-solving, and delivering empathetic customer experiences that drive business value.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Power BI

Expert

Tableau

Expert

Language

English

Advanced

Greek, Modern

Fluent

Work Experience

Mercedes-Benz Customer Service Representative at Mercedes-Benz

August 1, 2023 - May 1, 2024

Delivered premium, personalized service to 200+ high-profile international and VIP clients, ensuring consistently elevated luxury brand experience. Coordinated closely with sales, hospitality, and showroom teams to deliver tailored onboarding and support.

XPRO Product Specialist

May 1, 2024 - September 1, 2024

Delivered 60+ product demos and onboarding sessions; supported business and marketing use cases; provided day-to-day support for AI-driven marketing and fintech tools; gathered qualitative and quantitative user feedback to inform localization and product optimization.

RIME Business Information Researcher at RIME

December 1, 2021 - January 1, 2023

Conducted in-depth research on 100+ Greek companies, analyzing financial, legal, and operational data to support business intelligence and credit risk assessments. Compiled detailed company profiles and credit reports; maintained databases of 200+ Greek businesses and ensured data quality and regulatory alignment. Collaborated with internal analysts and international clients on cross-border intelligence and due diligence projects focused on the Greek market.

ALS Awareness Outreach (Volunteer)

December 1, 2019 - February 1, 2021

Supported ALS awareness initiatives in Greece through social media campaigns, webinars, and community activities.

JoVE Regional Advisor at JoVE

February 1, 2025 - Present

Led 100+ onboarding sessions and live demos for faculty, researchers, and librarians across Greek academic institutions; managed JoVE trials and content efforts to engage and grow the Greek-speaking user community.