Available to hire
I am experienced in operations, marketing coordination, and customer support in fast-paced, multicultural environments. My focus is on clear communication and effective relationships. I work across various systems to ensure smooth operations and timely issue resolution. With my customer support background, I maintain a calm approach under pressure, keenly understand people, and combine warmth with professionalism to achieve results.
Language
Spanish; Castilian
Fluent
English
Fluent
Estonian
Beginner
Work Experience
Operations & Client Support Specialist at Travel Partners Worldwide LLC
July 1, 2025 - PresentProvided end-to-end support for travelers with visa and documentation requirements, guiding them through the process. Acted as the main point of contact for all client communication, handling questions, issues, and updates throughout the process.
Director of Marketing & Advertising at Free Hill Capital
May 1, 2024 - PresentDefines and leads the overall marketing strategy, ensuring campaigns and messaging align with business goals. Oversees execution of marketing activities across channels, including digital, content, brand, and performance marketing. Manages performance tracking, budgets, and team or external partners for measurable results.
Senior Content Editor & Team Lead at Parima E-commerce
November 30, 2020 - June 30, 2024Led and mentored a remote team of writers, improving content output while maintaining consistent quality standards. Streamlined editing and feedback processes to reduce turnaround time and enhance efficiency.
Project Coordinator at Free Hill Capital
May 2, 2016 - May 1, 2024Managed day-to-day operations on large infrastructure projects, aligning suppliers, contractors, and timelines. Communicated directly with senior stakeholders to align expectations and resolve issues quickly. Supported delivery of long-term, high-value projects by tracking progress and organizing work across international teams.
Education
Bachelor’s Studies in International Trade at Alejandro de Humboldt University
November 30, 2013 - November 30, 2016Qualifications
Foundations of Customer Service Certificate
January 1, 2023 - May 29, 2026Fundamentals of Digital Marketing & E-commerce
January 1, 2022 - May 29, 2026Hire a UGC Creator
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