Mariam Jojua

Monitoring user-generated content on social media platforms; removing or editing inappropriate, offensive, or harmful content; escalating severe violations to higher management; providing feedback reports on content trends, violations, and user behavior; participating in team meetings to discuss content moderation strategies and updates; helping develop and updating community guidelines and content moderation policies; reviewing user-generated content against community guidelines, legal requirements, and platform-specific policies in real time; tagging, categorizing, and annotating content accurately to support policy refinement and machine-learning model training.

Oversee daily operations to ensure team performance, productivity, and adherence to company standards. Manage workflows and project execution using Bytework, including task allocation, monitoring progress, and performance tracking. Develop and maintain Power BI dashboards to visualize operational trends, KPIs, and performance metrics for leadership reporting. Prepare and validate monthly payrolls, ensuring accuracy in attendance, performance data, and compliance with HR/finance policies. Lead Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR), presenting insights, results, risks, and action plans to senior leadership. Conduct detailed Root Cause Analysis (RCA) for performance dips, quality issues, operational incidents, and process deviations; implement corrective and preventive actions. Provide coaching, mentoring, and performance management for team leads and staff, ensuring continuous improvement and capability development. Collaborate with cross-functional teams (HR,

Operated amusement rides; monitored ride safety, speed, and loading/unloading procedures; provided clear safety instructions and ride guidelines to guests; maintained a friendly and customer-focused environment.