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Detail-oriented and reliable support specialist with experience in schedule coordination, workflow monitoring, backlog tracking, and client communication. I am skilled in managing daily operational tasks, providing timely updates, and ensuring accuracy in data-driven environments. I work efficiently, adapt quickly to new tools, and consistently maintain a high level of professionalism. I am committed to delivering clear communication, meeting deadlines, and supporting teams with precision and accountability.…Detail-oriented and reliable support specialist with experience in schedule coordination, workflow monitoring, backlog tracking, and client communication. I am skilled in managing daily operational tasks, providing timely updates, and ensuring accuracy in data-driven environments. I work efficiently, adapt quickly to new tools, and consistently maintain a high level of professionalism. I am committed to delivering clear communication, meeting deadlines, and supporting teams with precision and accountability.

Mariam Jojua

Production Manager, Project Manager, Content Producer, +2

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Detail-oriented and reliable support specialist with experience in schedule coordination, workflow monitoring, backlog tracking, and client communication. I am skilled in managing daily operational tasks, providing timely updates, and ensuring accuracy in data-driven environments. I work efficiently, adapt quickly to new tools, and consistently maintain a high level of professionalism. I am committed to delivering clear communication, meeting deadlines, and supporting teams with precision and accountability.…Detail-oriented and reliable support specialist with experience in schedule coordination, workflow monitoring, backlog tracking, and client communication. I am skilled in managing daily operational tasks, providing timely updates, and ensuring accuracy in data-driven environments. I work efficiently, adapt quickly to new tools, and consistently maintain a high level of professionalism. I am committed to delivering clear communication, meeting deadlines, and supporting teams with precision and accountability.

Available to hire

Detail-oriented and reliable support specialist with experience in schedule coordination, workflow monitoring, backlog tracking, and client communication. I am skilled in managing daily operational tasks, providing timely updates, and ensuring accuracy in data-driven environments. I work efficiently, adapt quickly to new tools, and consistently maintain a high level of professionalism. I am committed to delivering clear communication, meeting deadlines, and supporting teams with precision and accountability.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

Georgian

Fluent

English

Advanced

German

Intermediate

Work Experience

Team Manager at LLC Major Georgia

July 1, 2020 - May 1, 2022

Oversee daily operations to ensure team performance, productivity, and adherence to company standards. Manage workflows and project execution using Bytework, including task allocation, monitoring progress, and performance tracking. Develop and maintain Power BI dashboards to visualize operational trends, KPIs, and performance metrics for leadership reporting. Prepare and validate monthly payrolls, ensuring accuracy in attendance, performance data, and compliance with HR/finance policies. Lead Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR), presenting insights, results, risks, and action plans to senior leadership. Conduct detailed Root Cause Analysis (RCA) for performance dips, quality issues, operational incidents, and process deviations; implement corrective and preventive actions. Provide coaching, mentoring, and performance management for team leads and staff, ensuring continuous improvement and capability development. Collaborate with cross-functional teams (HR,

Content Moderator at Europe Park Rust, Germany

July 1, 2020 - May 1, 2022

Monitoring user-generated content on social media platforms; removing or editing inappropriate, offensive, or harmful content; escalating severe violations to higher management; providing feedback reports on content trends, violations, and user behavior; participating in team meetings to discuss content moderation strategies and updates; helping develop and updating community guidelines and content moderation policies; reviewing user-generated content against community guidelines, legal requirements, and platform-specific policies in real time; tagging, categorizing, and annotating content accurately to support policy refinement and machine-learning model training.

Ride Operator at Europa-Park Rust, Baden-Württemberg, Germany

June 1, 2016 - August 31, 2016

Operated amusement rides; monitored ride safety, speed, and loading/unloading procedures; provided clear safety instructions and ride guidelines to guests; maintained a friendly and customer-focused environment.

Sales Agent at IIA State University (Georgia region)

September 1, 2014 - September 1, 2016

Identified potential customers through research, networking, cold calling, and referrals. Maintained an active pipeline of qualified leads. Explained product features and benefits clearly. Built and maintained long-term relationships with customers.