Mariana Barros Bom

Freelance Marketing & Brand Consultant at Open Art Construction + Private Wellness / Pilates Brand

Built and managed the full brand presence for Open Art Construction (website content, product and project photography, logo and brand identity, business cards, and branded apparel). Launched and managed Instagram, Pinterest, and TikTok, producing original content end-to-end across all three platforms. Led monthly Instagram strategy for a solo Pilates instructor: weekly planning meetings, monthly content calendar, photo direction and brief-backs, and consultation on positioning and growth.

Events Production Assistant at Turn On The Light

Produced sporting events on-site at Quinta da Baroneza and Fazenda Boa Vista: managed guest flow, vendor logistics, and service touchpoints for high-net-worth attendees. Coordinated end-to-end event operations from setup through guest experience and breakdown. Contributed to sponsor outreach and partnership development for corporate event programming.

Customer Service Representative at Turn On The Light

Managed client communications, scheduling, and room bookings across a full corporate event calendar. Ran day-to-day social media activity and community engagement across brand channels.

E-Commerce Customer Service Representative at Gyka Fashion Comércio

Ran front-line customer experience for a Brazilian fashion e-commerce brand: addressed complaints, refunds, returns, and discount/coupon resolution via social media and support channels. Managed end-to-end order fulfillment: picking, packing, shipping, and inventory organization for e-commerce operations.

Host at The Keg Steakhouse + Bar

Hosted guests in a high-volume hospitality setting, supporting smooth service flow and guest satisfaction. Coordinated seating arrangements and ensured adherence to brand standards.

Host / Bar Back at Earls Kitchen + Bar

Supported guest experience in a fast-paced restaurant, assisting bartenders and servers, handling guest requests, and maintaining dining room standards.

Food Service Associate at BeaverTails Whistler Village

Handled customer service, food preparation assistance, and frontline operations at a busy seasonal outlet.

Guest Services Representative at Adventure Zone, Whistler Blackcomb

Delivered frontline guest services, answered inquiries, and assisted with activity bookings and event operations.

Retail Associate at Gap, Whistler Village

Provided customer service, merchandise assistance, and POS operations in a retail setting.

Front Desk Attendant at Dynasty Gym / CrossFit, Yaletown

Managed front desk duties, member check-ins, class bookings, and studio operations.

Freelance Marketing & Brand Consultant at Open Art Construction

Built and ran the full brand presence for Open Art Construction (concrete and driveways): website content, product and project photography, logo and brand identity, business cards, and branded apparel. Launched and managed Instagram, Pinterest, and TikTok for Open Art Construction, producing original content end-to-end across all three platforms. Led monthly Instagram strategy for a solo Pilates instructor: weekly planning meetings, monthly content calendar, photo direction and brief-backs, and consultation on positioning and growth.

Athlete Support Volunteer at Crankworx Whistler

Supported athletes at one of the world's largest mountain bike festivals: trail and course maintenance, wayfinding, and rider/spectator questions.