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I am an ISTQB-certified QA Engineer with over 10 years of IT experience, including 3+ years of Salesforce application testing in the banking and financial services domain. I design and implement scalable, maintainable automation frameworks across UI, API, mobile, and backend systems, and I am skilled in manual, functional, regression, integration, UAT, and API testing. I have a proven track record of managing QA across Salesforce and Siebel within Agile and DevOps delivery models. I am proficient with Jira, HP ALM, Varicent ICM, SQL Server, and Postman, and I have consistently improved defect detection, reduced production issues, and boosted regression efficiency through reusable test scripts and proactive issue identification.…I am an ISTQB-certified QA Engineer with over 10 years of IT experience, including 3+ years of Salesforce application testing in the banking and financial services domain. I design and implement scalable, maintainable automation frameworks across UI, API, mobile, and backend systems, and I am skilled in manual, functional, regression, integration, UAT, and API testing. I have a proven track record of managing QA across Salesforce and Siebel within Agile and DevOps delivery models. I am proficient with Jira, HP ALM, Varicent ICM, SQL Server, and Postman, and I have consistently improved defect detection, reduced production issues, and boosted regression efficiency through reusable test scripts and proactive issue identification.

Maria Priyadharshini Paulraj

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I am an ISTQB-certified QA Engineer with over 10 years of IT experience, including 3+ years of Salesforce application testing in the banking and financial services domain. I design and implement scalable, maintainable automation frameworks across UI, API, mobile, and backend systems, and I am skilled in manual, functional, regression, integration, UAT, and API testing. I have a proven track record of managing QA across Salesforce and Siebel within Agile and DevOps delivery models. I am proficient with Jira, HP ALM, Varicent ICM, SQL Server, and Postman, and I have consistently improved defect detection, reduced production issues, and boosted regression efficiency through reusable test scripts and proactive issue identification.…I am an ISTQB-certified QA Engineer with over 10 years of IT experience, including 3+ years of Salesforce application testing in the banking and financial services domain. I design and implement scalable, maintainable automation frameworks across UI, API, mobile, and backend systems, and I am skilled in manual, functional, regression, integration, UAT, and API testing. I have a proven track record of managing QA across Salesforce and Siebel within Agile and DevOps delivery models. I am proficient with Jira, HP ALM, Varicent ICM, SQL Server, and Postman, and I have consistently improved defect detection, reduced production issues, and boosted regression efficiency through reusable test scripts and proactive issue identification.

Available to hire

I am an ISTQB-certified QA Engineer with over 10 years of IT experience, including 3+ years of Salesforce application testing in the banking and financial services domain. I design and implement scalable, maintainable automation frameworks across UI, API, mobile, and backend systems, and I am skilled in manual, functional, regression, integration, UAT, and API testing.

I have a proven track record of managing QA across Salesforce and Siebel within Agile and DevOps delivery models. I am proficient with Jira, HP ALM, Varicent ICM, SQL Server, and Postman, and I have consistently improved defect detection, reduced production issues, and boosted regression efficiency through reusable test scripts and proactive issue identification.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Associate Consultant at Tata Consultancy Services

August 1, 2023 - August 1, 2023

Led QA for Salesforce applications, covering functional, regression, integration, and UAT testing. Validated customizations, workflows, validation rules, approval processes, and triggers to ensure alignment with business requirements. Supported Salesforce Classic to Lightning migration testing, validating UI, functionality, and data integrity. Executed cross-browser and cross-platform testing for Salesforce web apps, ensuring a consistent user experience. Collaborated with developers, admins, and business analysts to translate requirements into test scenarios and identify potential gaps. Extensively used Varicent ICM for financial test data validation, including commission calculations and incentive reporting. Experienced with JIRA and Quality Center for defect logging, tracking, and ensuring timely resolution. Served as the sole QA tester for a Siebel legacy application, taking full ownership of regression and smoke testing to ensure application stability. Executed regression tests an

IT Analyst - Production Support at Tata Consultancy Services

June 1, 2017 - June 1, 2017

Provided L2/L3 production support for a reinsurance desktop application, ensuring smooth day-to-day operations. Monitored system health, performed incident triage and resolution, and ensured minimal downtime. Investigated application issues, performed root cause analysis, and coordinated fixes with development teams. Handled service requests, enhancements, and change management activities as per SLA commitments. Developed and maintained VBA macros to automate manual processes, reducing effort and improving accuracy. Created and optimized SQL queries/scripts for backend validation, data extraction, and production issue analysis. Performed regression and functional testing on bug fixes and enhancements before release to production. Prepared and maintained support documentation for recurring issues. Collaborated with business users to analyze application issues and provided quick workarounds where needed. Ensured compliance with ITIL practices for incident, problem, and change management.

Associate Consultant at Tata Consultancy Services

December 1, 2019 - August 1, 2023

Led QA for Salesforce applications covering functional, regression, integration, and UAT testing. Validated customizations, workflows, validation rules, approval processes, and triggers. Supported Salesforce Classic-to-Lightning migration; verified UI, functionality, and data integrity. Conducted cross-browser and cross-platform testing to ensure consistent user experience. Collaborated with developers, admins, and business analysts to identify potential gaps. Used Varicent ICM for validating commission calculations and incentive reporting. Logged and tracked defects using JIRA and HP ALM, ensuring timely closure. Served as sole QA tester for Siebel legacy applications, owning regression and smoke testing cycles. Executed bi-weekly regression and smoke test suites; reported to QA Lead and Manager.

IT Analyst – Production Support at Tata Consultancy Services

April 1, 2013 - June 1, 2017

Provided L2/L3 production support for a reinsurance desktop application. Monitored system health, performed incident triage and root-cause analysis. Created and optimized SQL queries for backend validation and issue analysis. Automated manual processes with VBA macros, improving efficiency and accuracy. Executed regression and functional testing for fixes before production release. Ensured ITIL compliance in incident, problem, and change management.