Managed lease documentation including lease agreements, renewals, addenda, and notices; coordinated with tenants, agents, and contractors; processed EJARI certificates; prepared weekly/monthly reports (vacancies, profit & loss, lease statements, market comparisons); monitored active contracts and updated system records; ensured timely administrative processing, filing, and document dispatch to head office and tenants; assisted clients during viewings and negotiations; inspected vacant units and coordinated maintenance; addressed tenant queries and payments; prepared offer letters, tax invoices, and quotations; provided administrative and accounting support.

Leasing Coordinator at Transworld Properties International

November 1, 2017 - January 1, 2019

Supported leasing operations including preparing lease documents, renewals, notices, and related correspondence; coordinated with tenants, agents, and contractors; assisted with EJARI certificate processing; generated regular reports (vacancy, P&L, lease statements, market comparisons); monitored active contracts and maintained accurate system records; handled inquiries and facilitated property viewings and negotiations; ensured timely maintenance coordination and document management; maintained filing systems and provided administrative support.

Inbound & Outbound Customer Service Representative at SupportSave Solutions Inc

June 1, 2012 - August 1, 2016

Handled inbound and outbound customer service interactions, provided information, resolved queries, and maintained records; supported data entry and documentation; collaborated with teams to address client needs and escalations; contributed to process improvements and delivered consistent customer care in a fast-paced environment.