I'm a results-driven banking professional with extensive experience in corporate banking, SME lending, and branch operations across Indonesia. I thrive on building trusted client relationships, shaping strategic partnerships, and leading cross-functional teams to deliver sustainable growth. I enjoy tackling complex client needs with tailored financial solutions and driving process improvements that enhance the customer experience. I'm passionate about fintech, digital assets, and bridging traditional banking with emerging technologies. I speak Indonesian, English, and Mandarin, and I enjoy mentoring peers, developing market expansion strategies, and delivering financial literacy and training to underserved client segments.…

Martha Tanziana

I'm a results-driven banking professional with extensive experience in corporate banking, SME lending, and branch operations across Indonesia. I thrive on building trusted client relationships, shaping strategic partnerships, and leading cross-functional teams to deliver sustainable growth. I enjoy tackling complex client needs with tailored financial solutions and driving process improvements that enhance the customer experience. I'm passionate about fintech, digital assets, and bridging traditional banking with emerging technologies. I speak Indonesian, English, and Mandarin, and I enjoy mentoring peers, developing market expansion strategies, and delivering financial literacy and training to underserved client segments.…

Available to hire

I’m a results-driven banking professional with extensive experience in corporate banking, SME lending, and branch operations across Indonesia. I thrive on building trusted client relationships, shaping strategic partnerships, and leading cross-functional teams to deliver sustainable growth. I enjoy tackling complex client needs with tailored financial solutions and driving process improvements that enhance the customer experience.

I’m passionate about fintech, digital assets, and bridging traditional banking with emerging technologies. I speak Indonesian, English, and Mandarin, and I enjoy mentoring peers, developing market expansion strategies, and delivering financial literacy and training to underserved client segments.

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Skills

Experience Level

Language

Indonesian
Fluent
English
Fluent
Chinese
Fluent

Work Experience

Relationship Manager, Corporate Banking at ICBC Bank
October 1, 2024 - Present
Oversee corporate portfolio up to IDR 500B, providing financial advisory and tailored lending solutions. Execute lending strategies and cross-functional initiatives, enhancing processes and client experience.
Relationship Manager, Corporate Banking at ICBC Bank
October 1, 2024 - Present
Oversee corporate portfolios up to IDR 500B, providing financial advisory and tailored lending solutions. Execute lending strategies and cross-functional initiatives, enhancing processes and customer experience. Achieved +200% loan growth by end of 2024, surpassing performance benchmarks.
Relationship Manager at ICBC Bank
October 1, 2024 - Present
Managed corporate portfolios up to IDR 500B, providing financial advisory and tailored lending solutions. Executed lending strategies and cross-functional initiatives, enhancing processes and client experience. Achieved portfolio growth and improved client outcomes.
Relationship Manager / Corporate Banking at ICBC Bank
October 1, 2024 - Present
Oversee cross-functional teams to optimize processes, improve performance, and enhance customer experience. Build and manage strategic partnerships to strengthen market presence and client trust.
Relationship Manager, Corporate Banking at ICBC Bank
October 1, 2024 - Present
Oversee cross-functional teams to optimize processes, improve performance, and enhance customer experience. Develop and implement market expansion strategies, achieving YoY growth in client portfolio and revenue. Build and manage strategic partnerships to strengthen market presence and client trust. Lead initiatives to drive efficiency and optimize client outcomes within corporate banking.
Relationship Manager - Corporate Banking at ICBC Bank
October 1, 2024 - Present
Manage corporate portfolios up to IDR 500B, provide financial advisory and tailored lending solutions, execute lending strategies, and build strategic partnerships to strengthen market presence and client trust. Oversee cross-functional teams to optimize processes and client experience.
Relationship Manager, Corporate Banking at ICBC Bank
October 1, 2024 - Present
Lead corporate banking relationships, manage portfolios, provide financial advisory and tailored lending solutions, and drive cross-functional process improvements for enhanced client experience. Lead branch operations and strategic execution in Indonesia, ensuring compliance, efficiency, and sustainable growth. Developed market expansion strategies and built strategic partnerships to strengthen market presence and client trust.
Relationship Manager - Corporate Banking & SME at ICBC Bank
October 1, 2024 - Present
Oversee corporate client portfolio in Indonesia, lead cross-functional teams to optimize processes, improve performance, and enhance client experience. Drive portfolio growth and risk management while maintaining compliance.
Head of Branch Operations - Corporate Banking at ICBC Bank
November 1, 2023 - Present
Lead overall branch operations and strategic execution in Indonesia, ensuring compliance, efficiency, and sustainable growth. Develop and implement market expansion strategies, achieving YoY growth in client portfolio and revenue. Build and manage strategic partnerships to strengthen market presence and client trust. Oversee cross‑functional teams to optimize processes, improve performance, and enhance customer experience. Achievements: +200% loan growth by end of 2024, surpassing performance benchmarks.
Relationship Manager at Maybank
April 30, 2023 - October 1, 2025
Oversee diverse SME client base, providing financial advisory and tailored banking solutions to support business growth. Cultivate strong client relationships, ensuring retention and portfolio expansion. Ensure repayment discipline for restructured COVID-19 clients.
Relationship Manager (SME Banking) at Maybank
April 30, 2023 - October 1, 2025
Oversee diverse SME client base; provide financial advisory and tailored banking solutions. Drove portfolio growth and increased SME client portfolios; supported cross-selling and client retention initiatives.
Relationship Manager - SME Banking at Maybank
April 30, 2023 - October 1, 2025
Oversaw SME client base, providing financial advisory and tailored banking solutions to support business growth. Increased client portfolio by +25% during tenure. Organized SME financial literacy programs, boosting product penetration by +25%. Managed COVID‑19 client segments and maintained repayment discipline.
Relationship Manager, SME Banking at Maybank
April 30, 2023 - October 1, 2025
Oversee a diverse SME client base, providing financial advisory and tailored banking solutions to support business growth. Cultivate strong client relationships, ensuring retention and portfolio expansion. Manage COVID-19 related client restructures and mitigate potential NPLs. Achievements include +25% growth in client portfolio during tenure and delivering targeted SME financial literacy programs to boost product penetration by 25%.
Relationship Manager - Corporate Banking at ICBC Bank
April 1, 2023 - October 1, 2025
Managed corporate portfolio up to IDR 500B, providing financial advisory and tailored lending solutions. Executed lending strategies and cross-functional initiatives to enhance processes and client experience. Built and managed strategic partnerships to strengthen market presence and client trust. Led multi-lingual cross-border client engagements, engaged in risk assessment, and collaborated with internal teams to optimize pricing and credit risk controls. Achievements include +200% portfolio growth and consistently surpassing YoY growth targets.
Relationship Manager, SME Banking at Maybank
April 1, 2023 - October 1, 2025
Over saw diverse SME client base, providing financial advisory and tailored banking solutions to support business growth. Cultivated strong client relationships, ensuring retention and portfolio expansion. Ensured client repayment discipline, mitigated potential NPLs. Achievements include increasing client portfolio by 25% during tenure and organizing SME financial literacy programs, boosting product penetration by 25%.
Relationship Manager at Maybank
April 1, 2023 - October 1, 2025
Cultivated strong SME client relationships, providing financial advisory and tailored banking solutions to support business growth. Increased SME client base by +25%.
Relationship Manager - SME & Corporate Banking at Maybank
April 1, 2023 - October 1, 2025
Oversee SME client base, providing financial advisory and tailored banking solutions to support business growth. Cultivate strong client relationships to ensure retention and portfolio expansion. Implement COVID-19 client workout strategies and mitigate potential NPLs. Achievements include +25% client portfolio growth and organizing SME financial literacy programs.
Relationship Manager, SME Plus at Maybank
April 1, 2023 - October 1, 2025
Oversee SME client portfolio growth, provide financial advisory and tailored banking solutions, and drive client retention and portfolio expansion. Led SME financial literacy programs and cross-sell initiatives. Achievements include growing client portfolio and multiple Employee of the Month recognitions for consistently exceeding sales targets and delivering strong client results.
Relationship Manager – Corporate Banking & SME at Maybank
April 1, 2023 - October 1, 2025
Oversee diversified SME client base, providing financial advisory and tailored banking solutions to support business growth. Cultivate strong client relationships, drive portfolio expansion, and implement lending strategies with focus on risk management and regulatory compliance.
Branch Operations Lead at BCA
August 31, 2021 - October 1, 2025
Led daily client transactions, supported cross-selling initiatives, delivering high-quality customer service. Managed end-to-end branch operations to sustain efficiency and accuracy.
Relationship Manager - Corporate Banking at Permata Bank
August 31, 2021 - October 1, 2025
Managed and expanded a portfolio of corporate clients, driving +75% growth in total assets under management. Partnered with product teams to design and launch new solutions, incorporating client feedback to improve offerings. Led cross‑functional initiatives to enhance processes and client experience.
Relationship Manager, Corporate Banking at Permata Bank
August 31, 2021 - October 1, 2025
Managed and expanded a portfolio of corporate clients, driving a 75% increase in total assets under management. Partnered with product teams to design and launch new business banking solutions, incorporating client feedback into product development. Achievements include being recognized multiple times for exceeding sales targets and delivering strong client results.
Relationship Manager - SME Banking at BCA Bank
August 1, 2021 - October 1, 2025
Managed SME client base; processed daily client transactions with accuracy and efficiency. Supported cross-selling initiatives and delivered high-quality customer service.
Teller at BCA
August 31, 2017 - October 1, 2025
Processed daily client transactions with accuracy and efficiency. Supported cross-selling initiatives and delivered high-quality customer service.
Client Services / Relationship Officer at BCA
August 31, 2017 - October 1, 2025
Processed daily client transactions with accuracy and efficiency. Supported cross-selling initiatives and delivered high-quality customer service.
Relationship Manager - SME Banking at Maybank
August 1, 2017 - October 1, 2025
Oversee diverse SME client base, providing financial advisory and tailored banking solutions to support business growth. Cultivated strong client relationships, resulting in +25% growth in client portfolios during tenure. Organized SME financial literacy programs, boosting product penetration by +25%.
Teller / Customer Service Officer at BCA Bank
August 1, 2017 - October 1, 2025
Processed daily client transactions with accuracy and efficiency. Supported cross-selling initiatives and delivered high-quality customer service.
Client Services Officer at BCA
August 1, 2017 - October 1, 2025
Processed daily client transactions with accuracy and efficiency. Supported cross-selling initiatives and delivered high-quality customer service.
Client Relationship Manager at BCA (Batam Branch)
August 1, 2017 - October 1, 2025
Processed daily client transactions, supported cross‑selling initiatives, and delivered high‑quality customer service.
Bank Teller at Bank BCA
August 1, 2017 - October 1, 2025
Processed daily client transactions with accuracy and efficiency. Supported cross-selling initiatives and delivered high-quality customer service.
Client Relationship Management at BCA
August 1, 2017 - October 1, 2025
Processed daily client transactions with accuracy and efficiency. Supported cross-selling initiatives and delivered high-quality customer service. Engaged Indonesian (native), English (fluent), Mandarin Chinese (fluent), Teochew (fluent), and Hokkian (fluent) speaking clients.
Branch Operations Lead
March 1, 2016 - October 1, 2025
Led overall branch operations and strategic execution in Indonesia, ensuring compliance, efficiency, and sustainable growth. Developed and implemented market expansion strategies, achieving significant YoY growth in client portfolio and revenue. Built and managed strategic partnerships to strengthen market presence and client trust. Oversaw cross-functional teams to optimize processes, improve performance, and enhance customer experience.
Branch Operations Lead at Permata Bank
March 1, 2016 - October 1, 2025
Lead overall branch operations and strategic execution in Indonesia, ensuring compliance, efficiency, and sustainable growth. Develop and implement market expansion strategies, achieving significant YoY growth in client portfolio and revenue. Build and manage strategic partnerships to strengthen market presence and client trust. Oversee cross-functional teams to optimize processes, improve performance, and enhance customer experience.
Relationship Manager - Corporate Banking at Maybank
March 1, 2016 - October 1, 2025
Led corporate client relationship management, focusing on cross‑sell opportunities, risk management, and tailored solutions to drive portfolio growth.

Education

Bachelor of Engineering (BEng), Civil Engineering at Parahyangan Catholic University
August 1, 2012 - March 1, 2016
Bachelor of Engineering (B.Eng) at Parahyangan Catholic University
January 11, 2030 - October 1, 2025
Bachelor of Civil Engineering at Parahyangan Catholic University
January 1, 2012 - January 1, 2016
Bachelor of Engineering (BEng) at Parahyangan Catholic University
January 11, 2030 - October 1, 2025
Bachelor of Civil Engineering at Parahyangan Catholic University
January 11, 2030 - October 1, 2025
Bachelor of Engineering (BEng) in Civil Engineering at Parahyangan Catholic University
January 11, 2030 - October 1, 2025
BEng at Parahyangan Catholic University
January 11, 2030 - October 1, 2025
Bachelor's Degree in Civil Engineering at Parahyangan Catholic University
August 1, 2012 - March 1, 2016
Bachelor of Engineering (BEng) at Parahyangan Catholic University
January 11, 2030 - October 1, 2025
Bachelor of Engineering (BEng) at Parahyangan Catholic University
January 11, 2030 - October 1, 2025

Qualifications

Astra Toyota Scholarship for Engineering Student
January 1, 2013 - December 31, 2015
Astra Toyota Scholarship for Engineering Students
January 11, 2030 - October 1, 2025
Astra Toyota Scholarship for Engineering Students
January 1, 2013 - January 1, 2015
Selected Participant, Parahyangan University International Student Conference
January 1, 2015 - January 1, 2015
Astra Toyota Scholarship for Engineering (Awardee)
January 1, 2013 - January 1, 2015
Astra Toyota Scholarship for Engineering Students
January 1, 2013 - December 31, 2015
Secretary – Academic Division, Parahyangan University Civil Engineering Community
January 1, 2014 - December 31, 2015
Astra Toyota Scholarship for Engineering Students
January 1, 2013 - December 31, 2015
Astra Toyota Scholarship for Engineering Students
January 1, 2013 - December 31, 2015
Astra Toyota Scholarship for Engineering Student
January 1, 2013 - January 1, 2015
Astra Toyota Scholarship for Engineering Student
August 1, 2013 - August 1, 2015

Industry Experience

Financial Services, Professional Services, Other, Software & Internet, Education

Skills

Experience Level