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I am a detail-oriented customer support and operations professional with more than 15 years of international experience across Indonesia, Bahrain, Malaysia, and cruise operations. My background includes quality control, procedure compliance, team coordination, customer communication, problem solving, and reviewing information for accuracy and completeness. I am comfortable identifying inconsistencies, clarifying requirements, and providing clear explanations in fast-paced environments. I am especially interested in AI training support, data quality, content evaluation, and remote operational work. I am a native Indonesian speaker with professional working proficiency in English, and I work confidently with Microsoft Office, Google Workspace, Microsoft Teams, email, and ChatGPT. I enjoy learning new tools, working independently, and contributing reliable, accurate work to customer and AI-focused projects.…I am a detail-oriented customer support and operations professional with more than 15 years of international experience across Indonesia, Bahrain, Malaysia, and cruise operations. My background includes quality control, procedure compliance, team coordination, customer communication, problem solving, and reviewing information for accuracy and completeness. I am comfortable identifying inconsistencies, clarifying requirements, and providing clear explanations in fast-paced environments. I am especially interested in AI training support, data quality, content evaluation, and remote operational work. I am a native Indonesian speaker with professional working proficiency in English, and I work confidently with Microsoft Office, Google Workspace, Microsoft Teams, email, and ChatGPT. I enjoy learning new tools, working independently, and contributing reliable, accurate work to customer and AI-focused projects.

Marttin Tjio

AI Trainer, AI Evaluator, Data Annotator, +2

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I am a detail-oriented customer support and operations professional with more than 15 years of international experience across Indonesia, Bahrain, Malaysia, and cruise operations. My background includes quality control, procedure compliance, team coordination, customer communication, problem solving, and reviewing information for accuracy and completeness. I am comfortable identifying inconsistencies, clarifying requirements, and providing clear explanations in fast-paced environments. I am especially interested in AI training support, data quality, content evaluation, and remote operational work. I am a native Indonesian speaker with professional working proficiency in English, and I work confidently with Microsoft Office, Google Workspace, Microsoft Teams, email, and ChatGPT. I enjoy learning new tools, working independently, and contributing reliable, accurate work to customer and AI-focused projects.…I am a detail-oriented customer support and operations professional with more than 15 years of international experience across Indonesia, Bahrain, Malaysia, and cruise operations. My background includes quality control, procedure compliance, team coordination, customer communication, problem solving, and reviewing information for accuracy and completeness. I am comfortable identifying inconsistencies, clarifying requirements, and providing clear explanations in fast-paced environments. I am especially interested in AI training support, data quality, content evaluation, and remote operational work. I am a native Indonesian speaker with professional working proficiency in English, and I work confidently with Microsoft Office, Google Workspace, Microsoft Teams, email, and ChatGPT. I enjoy learning new tools, working independently, and contributing reliable, accurate work to customer and AI-focused projects.

Available to hire

I am a detail-oriented customer support and operations professional with more than 15 years of international experience across Indonesia, Bahrain, Malaysia, and cruise operations. My background includes quality control, procedure compliance, team coordination, customer communication, problem solving, and reviewing information for accuracy and completeness. I am comfortable identifying inconsistencies, clarifying requirements, and providing clear explanations in fast-paced environments.

I am especially interested in AI training support, data quality, content evaluation, and remote operational work. I am a native Indonesian speaker with professional working proficiency in English, and I work confidently with Microsoft Office, Google Workspace, Microsoft Teams, email, and ChatGPT. I enjoy learning new tools, working independently, and contributing reliable, accurate work to customer and AI-focused projects.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Indonesian

Fluent

English

Advanced

Work Experience

Sales Engineering Support at PT Idea Vision Solusindo

September 1, 2024 - May 1, 2026

Reviewed customer requirements and project information for clarity and completeness, communicated with clients to clarify needs and resolve issues, prepared quotations and accurate commercial documentation, coordinated information between customers, sales, and internal teams, followed up on project requirements, and supported daily administrative and operational activities.

Operations & Marketing Coordinator at Nicholas Catering

April 1, 2022 - August 1, 2024

Coordinated customer requirements, operational information, logistics, and daily workflows. Reviewed orders and service requirements for accuracy, communicated with customers and internal teams to resolve issues, managed multiple tasks while maintaining service quality and deadlines, and supported marketing and customer-retention activities.

Executive Housekeeper at B Fashion Hotel

September 1, 2019 - April 1, 2022

Managed daily operations, quality control, scheduling, staff coordination, and service standards. Reviewed operational results, identified issues requiring corrective action, supervised and trained a team of 35 employees, coordinated information between departments, and maintained accurate planning and service follow-up.

Executive Housekeeper at Royal Hotel Padjajaran

June 1, 2017 - August 1, 2019

Coordinated daily operations, scheduling, training, and quality improvement. Monitored service quality, identified operational inconsistencies, worked with Front Office and Maintenance to investigate and resolve issues, maintained procedures, and coordinated multiple teams in a fast-paced environment.

Room Attendant / Housekeeping Crew at Princess Cruises — Diamond Princess

April 1, 2016 - March 1, 2017

Maintained strict international cleanliness, safety, and service standards. Followed detailed procedures and quality requirements, worked within a multicultural team, maintained accurate operational handovers, identified service issues, and communicated them to appropriate team members.

Housekeeping Manager at Permata Hotel

March 1, 2013 - September 1, 2015

Managed housekeeping operations, staff rosters, training, quality standards, and procedures. Monitored service quality, addressed operational issues, coordinated with other departments, reviewed daily activities, and ensured procedures were followed.

Housekeeping Supervisor at Capital Club Bahrain

February 1, 2009 - March 1, 2013

Supervised daily housekeeping operations and maintained VIP service standards. Monitored quality, inventory, linen, laundry, and service activities; coordinated with multiple departments to resolve operational issues; and followed detailed procedures and quality requirements in an international environment. Received Employee of the Month recognition in July 2009.

Night Housekeeping Supervisor at Star Cruises & Costa Cruises

January 1, 2003 - January 1, 2005

Supervised overnight housekeeping operations in an international cruise environment. Coordinated multicultural teams, monitored service standards, ensured hygiene, safety, cleanliness, and procedural requirements were followed, identified operational issues, and coordinated appropriate follow-up.