Marttin Tjio
I am a detail-oriented customer support and operations professional with more than 15 years of international experience across Indonesia, Bahrain, Malaysia, and cruise operations.
About
I am a detail-oriented customer support and operations professional with more than 15 years of international experience across Indonesia, Bahrain, Malaysia, and cruise operations. My background includes quality control, procedure compliance, team coordination, customer communication, problem solving, and reviewing information for accuracy and completeness. I am comfortable identifying inconsistencies, clarifying requirements, and providing clear explanations in fast-paced environments.
I am especially interested in AI training support, data quality, content evaluation, and remote operational work. I am a native Indonesian speaker with professional working proficiency in English, and I work confidently with Microsoft Office, Google Workspace, Microsoft Teams, email, and ChatGPT. I enjoy learning new tools, working independently, and contributing reliable, accurate work to customer and AI-focused projects.
- 18 years' experience
- Joined September 2026
Skills· 7
Languages
- IndonesianFluent
- EnglishAdvanced
Industry experience
- Travel & Hospitality
- Professional Services
- Transportation & Logistics
- Other
Work experience· 8 roles
Reviewed customer requirements and project information for clarity and completeness, communicated with clients to clarify needs and resolve issues, prepared quotations and accurate commercial documentation, coordinated information between customers, sales, and internal teams, followed up on project requirements, and supported daily administrative and operational activities.
Coordinated customer requirements, operational information, logistics, and daily workflows. Reviewed orders and service requirements for accuracy, communicated with customers and internal teams to resolve issues, managed multiple tasks while maintaining service quality and deadlines, and supported marketing and customer-retention activities.
Managed daily operations, quality control, scheduling, staff coordination, and service standards. Reviewed operational results, identified issues requiring corrective action, supervised and trained a team of 35 employees, coordinated information between departments, and maintained accurate planning and service follow-up.
Education
Certifications and awards
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