Massita Faizah Firstiani
I’m Massita Faizah Firstiani, a client and project coordination professional based in Semarang, Indonesia, experienced in managing multiple international projects and supporting the full customer journey—from inquiry…
About
I’m Massita Faizah Firstiani, a client and project coordination professional based in Semarang, Indonesia, experienced in managing multiple international projects and supporting the full customer journey—from inquiry and requirement clarification to delivery, revisions, and follow-up. I coordinate closely with clients in English to ensure expectations are understood clearly, timelines are maintained, and deliverables are delivered on time.
In my recent role at Roka Studio, I handled 70+ children’s book illustration projects and supported 20+ concurrent creative projects per month. I also manage project documentation and reporting, track budgets and invoices, resolve issues by aligning constraints and solutions with both clients and internal teams, and contribute to growth through marketing collaboration—helping generate leads that convert into orders. I hold a Bachelor’s degree in International Business Management and bring strong communication, attention to detail, and cross-functional coordination skills to every project I lead.
- 4 years' experience
- Joined October 2026
Skills· 2
Languages
- EnglishAdvanced
- IndonesianFluent
Industry experience
- Media & Entertainment
- Professional Services
- Education
- Retail
Work experience
Managed 70+ children’s book illustration projects end-to-end, from client briefing and requirement clarification through revisions and final delivery. Coordinated 20+ creative projects per month by aligning timelines, creative requirements, revision rounds, and deliverables across clients and the internal creative team. Maintained 100% on-time delivery by monitoring milestones, following up on pending tasks, identifying potential delays, and implementing solutions with creatives. Acted as the main English point of contact for international clients, handling updates, feedback, and delivery communications. Owned project documentation (briefs, contracts, client records, invoices, payment status, trackers, and deliverable records) to keep information accurate and accessible. Prepared daily and monthly operational and financial reports; projects generated an average of USD 5,000 monthly revenue and marketing collaboration generated 5 leads converting into orders.
Supported daily business operations through data management, documentation, reporting, and database updates to ensure records remained accurate and organized. Conducted research and compiled information to support internal business activities, and assisted in preparing communication and presentation materials. Helped with structured administrative workflows and coordination across internal stakeholders.
Led 3 community support projects involving 150+ participants and coordinated 5+ volunteers from planning through execution. Managed project planning, budgeting, vendor coordination, timelines, communication, and on-site execution. Coordinated with external vendors and partners to ensure requirements and deliverables were met.
Education
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