Mathangi Anandan

Performed root cause analysis by analyzing system logs, backend data, and application behavior to diagnose and resolve complex production issues. Reproduced production issues in test environments and collaborated with developers to ensure timely resolution and defect closure. Designed and executed test plans, test cases, and test scenarios based on business and functional requirements. Executed functional, regression, integration, and end-to-end testing across multiple Agile releases, helping reduce production defects and improve release stability. Supported validation of API workflows and automated system processes during release testing and integration activities. Validated system integration between Spira Software and NetSuite, ensuring accurate and reliable data flow across systems. Conducted backend SQL validation to ensure data accuracy, consistency, and system integrity across environments. Logged, tracked, and validated 200+ defects and enhancement requests in Azure DevOps with

Provided Level 2+ application support, diagnosing and resolving complex production incidents within strict SLA timelines. Performed root cause analysis using system logs, data analysis, and monitoring tools to identify recurring production issues. Managed incident and problem tickets using ServiceNow and JIRA with proper classification, prioritization, and tracking. Colllaborated with development and business teams to investigate issues and implement permanent fixes. Conducted backend SQL validation to ensure data accuracy, consistency, and system reliability in production environments. Monitored batch jobs and ensured operational continuity through job recovery and system monitoring activities. Performed validation testing for bug fixes and minor enhancements prior to production deployment. Identified recurring production issues and contributed to process improvements, reducing incident volume and improving system stability. Managed and resolved 100+ application support and validation