I am a Brand & Consumer Experience Leader with international experience across premium and lifestyle brands, focused on translating consumer insights into compelling, measurable experiences. Over the past seven years in Hong Kong and Paris, I built and led 360-degree marketing programs, consumer activations, and cross-functional teams to drive loyalty and advocacy for luxury brands within the LVMH ecosystem. I am passionate about culture-building, creativity, and retail experiences that elevate everyday moments. I thrive in dynamic, global environments and enjoy applying test-and-learn approaches to grow brand desirability and performance while delivering consistent brand stories across markets.…

Mathilde Francon

I am a Brand & Consumer Experience Leader with international experience across premium and lifestyle brands, focused on translating consumer insights into compelling, measurable experiences. Over the past seven years in Hong Kong and Paris, I built and led 360-degree marketing programs, consumer activations, and cross-functional teams to drive loyalty and advocacy for luxury brands within the LVMH ecosystem. I am passionate about culture-building, creativity, and retail experiences that elevate everyday moments. I thrive in dynamic, global environments and enjoy applying test-and-learn approaches to grow brand desirability and performance while delivering consistent brand stories across markets.…

Available to hire

I am a Brand & Consumer Experience Leader with international experience across premium and lifestyle brands, focused on translating consumer insights into compelling, measurable experiences. Over the past seven years in Hong Kong and Paris, I built and led 360-degree marketing programs, consumer activations, and cross-functional teams to drive loyalty and advocacy for luxury brands within the LVMH ecosystem.

I am passionate about culture-building, creativity, and retail experiences that elevate everyday moments. I thrive in dynamic, global environments and enjoy applying test-and-learn approaches to grow brand desirability and performance while delivering consistent brand stories across markets.

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Language

French
Fluent
English
Fluent
Spanish; Castilian
Intermediate

Work Experience

Senior Brand Manager at LVMH Moët Hennessy - Moët & Chandon
January 1, 2021 - January 1, 2025
Built the strategic roadmap structuring the new Customer Marketing department to drive loyalty & advocacy. Defined commercial joint business plans for Top 20 on-trade accounts. Rolled out 100+ consumer and trade activations, ensuring execution aligned with global brand direction. Managed brand governance, P&L and A&P follow-up to ensure coherence with brand strategy.
Customer Marketing Manager at LVMH Moët Hennessy + Diageo
January 1, 2020 - January 1, 2021
Built the strategic roadmap structuring the new Customer Marketing department to drive loyalty & advocacy. Defined commercial joint business plans for Top 20 on-trade accounts. Rolled out 100+ consumer and trade activations, ensuring execution aligned with global brand direction.
Brand Manager at Veuve Clicquot & Ruinart
January 1, 2017 - January 1, 2020
Developed and executed local 360 marketing plans, adapting global guidelines to market reality. Oversaw brand activations, partnerships, retail visibility, P&L and A&P follow-up. Ruinart highlights included managing Art Basel partnership and the Ruinart Sommelier Challenge; Veuve Clicquot HK edition of the Businesswoman Awards.
Trade Marketing Manager, Global Travel Retail at LVMH Moët Hennessy
January 1, 2015 - January 1, 2017
Managed DFS airports (HK, Singapore, Vietnam, Abu Dhabi). Led 360 consumer experience concepts, VM, POS tools, GWPs, salesforce training and communication. Oversaw permanent retail experiences (Singapore T2/T4, HK T1, Hanoi, Ho Chi Minh) and managed >€2M A&P budget.
Trade Marketing Manager, Spirits Brands at LVMH Moët Hennessy (Paris)
January 1, 2013 - January 1, 2015
Built Travel Retail marketing strategies for Spirits: VM, concept creation, customer experience, POS, training. Ensured global-to-local adaptation with Maisons, agencies and area managers. Led the 360 brand strategy to grow desirability and drive business across On-Trade, Off-Trade, wholesalers, direct retail/e-retail & B2B2C; designed and monitored Brand Plans in collaboration with cross-functional teams.

Education

Master II International Marketing of Luxury at ISTEC Business School, Paris
January 11, 2030 - January 6, 2026
Semester Abroad at Tongji University, Shanghai
January 11, 2030 - January 6, 2026
Semester Abroad at Universidad Francisco de Vitoria, Madrid
January 11, 2030 - January 6, 2026
Baccalauréat at Lycée Français du Caire
January 11, 2030 - January 6, 2026

Qualifications

WSET Level 2
January 11, 2030 - January 6, 2026

Industry Experience

Retail, Travel & Hospitality, Consumer Goods, Professional Services, Media & Entertainment