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I'm Matthew Hamilton, a marketing operations professional with experience supporting CRM workflows, campaign execution, and account coordination in high-volume environments. I translate complex processes into clear, repeatable SOPs and a service-delivery mindset to keep work moving and outcomes consistent. I excel at building CRM pipelines, coordinating content calendars, and optimizing email lifecycles. I collaborate with business owners, tools, and teams to ensure marketing efforts are implemented correctly and sustainably, with a strong focus on clarity and timely results.…I'm Matthew Hamilton, a marketing operations professional with experience supporting CRM workflows, campaign execution, and account coordination in high-volume environments. I translate complex processes into clear, repeatable SOPs and a service-delivery mindset to keep work moving and outcomes consistent. I excel at building CRM pipelines, coordinating content calendars, and optimizing email lifecycles. I collaborate with business owners, tools, and teams to ensure marketing efforts are implemented correctly and sustainably, with a strong focus on clarity and timely results.

Matthew Hamilton

Marketing Strategist, Growth Marketer, Content Strategist, +7

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I'm Matthew Hamilton, a marketing operations professional with experience supporting CRM workflows, campaign execution, and account coordination in high-volume environments. I translate complex processes into clear, repeatable SOPs and a service-delivery mindset to keep work moving and outcomes consistent. I excel at building CRM pipelines, coordinating content calendars, and optimizing email lifecycles. I collaborate with business owners, tools, and teams to ensure marketing efforts are implemented correctly and sustainably, with a strong focus on clarity and timely results.…I'm Matthew Hamilton, a marketing operations professional with experience supporting CRM workflows, campaign execution, and account coordination in high-volume environments. I translate complex processes into clear, repeatable SOPs and a service-delivery mindset to keep work moving and outcomes consistent. I excel at building CRM pipelines, coordinating content calendars, and optimizing email lifecycles. I collaborate with business owners, tools, and teams to ensure marketing efforts are implemented correctly and sustainably, with a strong focus on clarity and timely results.

Available to hire

I’m Matthew Hamilton, a marketing operations professional with experience supporting CRM workflows, campaign execution, and account coordination in high-volume environments. I translate complex processes into clear, repeatable SOPs and a service-delivery mindset to keep work moving and outcomes consistent.

I excel at building CRM pipelines, coordinating content calendars, and optimizing email lifecycles. I collaborate with business owners, tools, and teams to ensure marketing efforts are implemented correctly and sustainably, with a strong focus on clarity and timely results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Service & Sales Representative at Cintas First Aid and Safety

May 1, 2023 - Present

Managed approximately 160 customer accounts representing over $300K in annual revenue, ensuring consistent service and compliance. Coordinated scheduling, inventory, documentation, and customer communication to prevent service breakdowns and missed obligations. Maintained accurate records using handheld systems and internal software to track usage, compliance requirements, and service outcomes. Identified operational inefficiencies and escalated issues to internal teams to resolve customer problems quickly. Selected for a 12-member Innovation Pilot team reporting to a Director for operational reliability and attention to detail.

In-Home Expert at AT&T

September 1, 2022 - May 1, 2023

Supported customers through account creation, service setup, and troubleshooting within assigned territories. Acted as a bridge between customers, technicians, and internal systems to ensure successful installations and positive customer experience. Maintained accurate account documentation and resolved issues impacting customer satisfaction and retention.

Store Manager at Kiger Ventures

October 1, 2020 - August 1, 2022

Oversaw daily operations, scheduling, inventory, and process adherence in a retail location. Hired, onboarded, and supported staff while maintaining operational standards and customer service quality. Coordinated product rollouts, promotions, and internal processes to support sales floor execution.

Support Manager at Walmart

February 1, 2015 - July 1, 2019

Supported inventory management, stock rotation, and back-of-house operations in high-volume environments. Maintained accurate counts, labeling, and placement to support store operations and customer availability. Operated forklifts and material handling equipment in compliance with safety and OSHA guidelines.