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I am a self-motivated IT professional with high energy and a genuine desire to improve, upskill and drive successful platforms, networks and IT environments. I bring over 15 years of experience across computer operations, administration, business analysis, project management, team leadership and customer service. I thrive on solving complex problems, collaborating with stakeholders and delivering reliable technology services that reduce risk and improve business outcomes.…I am a self-motivated IT professional with high energy and a genuine desire to improve, upskill and drive successful platforms, networks and IT environments. I bring over 15 years of experience across computer operations, administration, business analysis, project management, team leadership and customer service. I thrive on solving complex problems, collaborating with stakeholders and delivering reliable technology services that reduce risk and improve business outcomes.

Matthew Turnbull

Project Manager, Studio Manager, Production Manager, +2

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I am a self-motivated IT professional with high energy and a genuine desire to improve, upskill and drive successful platforms, networks and IT environments. I bring over 15 years of experience across computer operations, administration, business analysis, project management, team leadership and customer service. I thrive on solving complex problems, collaborating with stakeholders and delivering reliable technology services that reduce risk and improve business outcomes.…I am a self-motivated IT professional with high energy and a genuine desire to improve, upskill and drive successful platforms, networks and IT environments. I bring over 15 years of experience across computer operations, administration, business analysis, project management, team leadership and customer service. I thrive on solving complex problems, collaborating with stakeholders and delivering reliable technology services that reduce risk and improve business outcomes.

Available to hire

I am a self-motivated IT professional with high energy and a genuine desire to improve, upskill and drive successful platforms, networks and IT environments. I bring over 15 years of experience across computer operations, administration, business analysis, project management, team leadership and customer service. I thrive on solving complex problems, collaborating with stakeholders and delivering reliable technology services that reduce risk and improve business outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Experience Analyst at DLA Piper - Asia Pac

June 1, 2017 - October 19, 2025

Collaborated across regions to represent IT requirements from diverse user perspectives, identified opportunities to maximise business value through IT change management and procurement processes, and supported user-centric IT improvements to align with firm objectives.

Incident Manager / Desktop Services Manager at IG Australia Pty Ltd

June 1, 2017 - Present

APAC Incident Manager responsible for expediting IT incident recovery by coordinating support teams, maintaining accurate service management records, and ensuring incidents across IG platforms are resolved promptly to minimise client and user impact. Liaises with key stakeholders to define incidents and prioritises actions based on impact and complexity. Participates in strategic platform reliability planning, communications to senior management, and documentation of lessons learned. Manages the local Desktop Team (2 staff inc. intern) and oversees 1st–3rd line support for 100+ staff across Melbourne and Sydney, while contributing to Business Impact Analysis, Business Continuity Planning and Disaster Recovery for the Australian office.

IT Support Analyst at DLA Piper

March 1, 2017 - October 19, 2025

Delivered 1st/2nd line break-fix support, troubleshot issues, and investigated recurring trends. Worked with a global team to implement a 'Follow the Sun' service desk model, developed IT project management skills for hardware and Windows/SEO upgrades, and supported end-to-end IT services from software to hardware and asset management to ensure day-to-day operations did not impact firm clients.

Technical Support Analyst at Seat Advisor

April 1, 2014 - October 19, 2025

Managed support for over 500 clients, including monitoring, issue resolution, and participation in business development activities such as upgrade campaigns. Worked with Netsuite CRM, Citrix remote tools, domain registration, and survey platforms to drive system improvements and client satisfaction.

IT Coordinator at Security Advisory

August 1, 2009 - October 19, 2025

Managed IT and communications infrastructure for a strategic security services company, delivering IT support, IT administration, website development, tenders, presentations, and telecommunication infrastructure projects in a growing regional environment.

Customer Support Coordinator at Page Up People

December 31, 2006 - October 19, 2025

Handled customer support communications, prioritized SLA-based issues, coordinated development resources to meet SLAs, generated and managed KPIs and reports, and provided training and coaching to clients.