Available to hire
I am a software engineering leader who designs and delivers scalable, secure enterprise platforms across cloud, data, and modernization initiatives. I enjoy turning complex tech problems into pragmatic solutions, partnering with product, CX, and finance to accelerate value, reliability, and customer experience. I thrive in cross-functional teams, mentor engineers, and champion modern practices like microservices, serverless architectures, and DevOps to drive measurable business impact.
In my roles, I focus on architecture, delivery discipline, and building high-performing cultures that emphasize security, governance, and continuous learning. I am committed to delivering sustainable value for customers and stakeholders while advancing digital transformations and AI-enabled development at scale.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Manager, Software Engineering – Contact Center Infrastructure / Telephony at Sun Life Financial
July 20, 2022 - PresentLed a Software Engineering team of 5 delivering cloud/on-prem telephony and contact-centre infrastructure. Guided the SDLC from ideation to Production MVPs, captured acceptance criteria with stakeholders to prevent scope creep, and authored Work Scope Summaries and Security Risk Assessments. Performed code reviews to ensure quality, built cloud/on-prem infrastructure, and established DevOps promotion strategies. Coordinated patching, DR testing, and proactive monitoring with AWS CloudWatch. Enabled rapid low-code development using Appsmith and ensured governance and documentation via Confluence.
Senior Application Analyst - Corporate Application Services at Sun Life Financial
July 20, 2022 - September 25, 2025Technical project lead providing governance and hands-on technical tasks, including code reviews, test planning, and CI/CD coordination. Managed multi-system integrations (Oracle and Microsoft) and installations of vendor products while maintaining SLAs. Worked with BA/stakeholders to define scope, produced high- and detailed-level designs, ensured information security requirements, and led Go-Live activities. SME for Frontier Reconciliation; led upgrade from 8.2 to 8.3 and moved to AWS, modernized ETL scripts across thousands of jobs, and reinforced encryption and security controls.
IT Solution Designer at TD Canada Trust
June 1, 2021 - September 25, 2025Subject-matter expert supporting the decommission and replacement of iApps with IBM ICM. Managed full SDLC of ETL projects in SSIS for MMS compensation, documented AS-IS processes, gathered requirements, and secured stakeholder buy-in. Led teams through MVPs, drove Change Management for iApps, and aligned deliverables with Agile practices. Executed go-to-market strategies for operational improvements and ensured robust governance and documentation.
Database Administrator and Programmer Analyst at Waterloo Region District School Board
August 1, 2017 - September 25, 2025Monitored MSSQL health organization-wide, built maintenance plans, and managed VM snapshots. Designed and maintained SSRS reporting infrastructure, resolved daily tickets for Finance and HR apps, and migrated to board-wide applications (e.g., K212 Finance). Automated processes, documented standards, and contributed to MSSQL infrastructure governance.
Application Analyst at Niagara Region
August 1, 2015 - September 25, 2025Administered security and configuration for dozens of applications, liaised with vendors, and documented business processes for process improvements. Automated repetitive tasks and built ETL solutions to centralize metrics across applications.
.Net Application Developer at Quick Service Software
April 1, 2015 - September 25, 2025Maintained Clearview ERP, provided Level 3 production support, and optimized data warehousing for millions of records. Migrated legacy VB6/ASP Classic code to C#/.NET MVC, implemented stored procedures and web services, and delivered data-driven enhancements for franchise clients.
.Net Application Developer at Samuel Son & Co. Limited
September 1, 2013 - September 25, 2025ETL from legacy MySQL and DB2 into Oracle 10g and MSSQL. Modernized legacy VB6 and ASP Classic applications to C# .NET MVC, maintained ASP.NET applications, and authored stored procedures/triggers. Built Web Services and supported daily IT Service Desk escalations; enhanced Material Traceability and Positive Pay applications.
.Net Application / SQL Developer at Holstein Canada
October 1, 2011 - September 25, 2025Contributed to Windows/Web applications in C# and ASP.NET. Wrote stored procedures, implemented coding standards, and delivered a bulk-reporting UI wizard to improve operational efficiency.
Application Developer at McMaster University
June 1, 2011 - September 25, 2025Updated legacy software using PHP, ASP.NET, ASP Classic, jQuery; built disaster recovery for MSSQL/MySQL databases; implemented security controls and MVC-based applications; delivered full SDLC solutions based on client requirements.
Database Administrator at Hub International
March 1, 2011 - September 25, 2025Installed, configured, and maintained 500+ databases; tuned performance in clustered environments; resolved Tier 3 issues; produced enterprise architecture documentation; supported production and test environments and ensured security.
Application Developer at LineZero Development
July 1, 2010 - September 25, 2025Completed FoxPro data migration to SQL Server; designed and built a new logic-layered ASP.NET C# web application; documented architecture and created ADXSTUDIO sites for Ontario Secondary School Teachers' Federation.
Lead Developer / System Administrator at Bionex Multimedia
March 1, 2010 - September 25, 2025Built and maintained Windows servers with SQL Server; administered DNS/ IIS/ mail; managed 21 veterinary websites; implemented a subscription-based e-commerce module for clients.
Web Developer at Commercial Design & Multimedia
September 1, 2008 - September 25, 2025Redesigned and updated ASP Classic sites for Jessam; maintained MySQL databases; developed PHP-based marketing tooling and assisted with transitioning Jessam clients to Microsoft Dynamics.
Web Developer (Co-op) at Keyora Inc.
September 1, 2007 - September 25, 2025Created complex e-commerce solutions, assisted with ASP.NET portals, built Flash home pages and ad content, and integrated PayPal and UPS shipping calculators for enterprise sites.
Software Architect (Co-op) at Mitel Networks
September 1, 2006 - September 25, 2025Analyzed intranet traffic, proposed architecture/design improvements, and implemented new sites across departments. Automated metrics and documented architecture to enable self-sufficiency.
Web Developer / Database Administrator (Co-op) at Mohawk College Communications Centre
May 1, 2006 - September 25, 2025Maintained college site in Dreamweaver; trained tutors; implemented and maintained databases for ESL tracking; enhanced security and automated online reading tests.
IT Instructor at Digital Resource Centers Inc. (DRC)
July 1, 2003 - September 25, 2025Part-time instructor training clients on OS, web development, and Internet usage; managed training facility operations and student programs.
Manager, Software Engineering – Contact Center Infrastructure / Telephony at Sun Life Financial
July 1, 2022 - November 3, 2025Transformed an operations-focused department into a modern software engineering organization by introducing SDLC discipline, Agile delivery, and DevOps practices across cloud and on-prem systems. Architected the department’s first full-stack telephony platform and established automation-driven CI/CD pipelines. Founded and scaled a cross-disciplinary software team to five members and guided delivery from concept to production support. Designed a unified AWS Connect-based telephony ecosystem integrating custom web applications and Active Directory segmentation to securely isolate lines of business. Delivered an AWS Connect platform enhancing agent and client experience and achieving substantial cost savings.
Senior Application Analyst - Corporate Application Services at Sun Life Financial
July 1, 2022 - July 1, 2022Led modernization of Frontier Reconciliation by migrating from on-prem Oracle to SQL Server on AWS, improving scalability and cost efficiency. Refactored 16 years of ETL workflows, achieving end-of-support compliance and eliminating $450K in annual licensing costs. Directed cross-platform integration across Oracle, Microsoft, and AWS, strengthened security with AES encryption, and advanced CI/CD processes in a regulated environment.
IT Solution Designer at TD Canada Trust
June 1, 2021 - June 1, 2021Directed enterprise migration from legacy iApps to IBM ICM platform, ensuring audit compliance and uninterrupted compensation for 10,000+ employees. Engineered and optimized SSIS ETL projects for Mobile Mortgage Specialist compensation, and guided multi-team Agile delivery to improve collaboration and velocity. Designed scalable data solutions to improve payout accuracy and reduce manual adjustments, while championing DevOps automation with Jenkins and Azure DevOps.
Education
Software Engineering at Mohawk College
January 11, 2030 - December 1, 2009Diploma in Software Engineering (Co-op Program) at Mohawk College
January 11, 2030 - November 3, 2025Diploma in Software Engineering (3.5-year Co-op Program) at Mohawk College
January 11, 2030 - December 1, 2009Qualifications
ITIL 4: Foundation
November 1, 2022 - September 25, 2025Administering MSSQL 2014 Databases
July 1, 2016 - September 25, 2025Database Administration for Microsoft SQL Server 2008
January 1, 2011 - September 25, 2025ITIL 4 Foundation
November 1, 2022 - November 3, 2025Administering Microsoft SQL Server 2014 Databases
June 1, 2016 - November 3, 2025Database Administration for Microsoft SQL Server 2008
January 1, 2011 - November 3, 2025ITIL 4 Foundation (IT Service Management and Leadership)
November 1, 2022 - November 3, 2025Administering Microsoft SQL Server 2014 Databases
June 1, 2016 - November 3, 2025Database Administration for Microsoft SQL Server 2008
January 1, 2011 - November 3, 2025Industry Experience
Software & Internet, Professional Services, Education, Financial Services, Government
Skills
Experience Level
Expert
Expert
Expert
Expert
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Expert
Expert
Expert
Expert
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Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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