Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Maycol Alexis Bernal Bautista, a motivated and detail-oriented professional with over 3 years of experience in customer service, technical support, and administrative operations. I excel at managing multilingual communications and ensuring process compliance, even in high-pressure environments. Currently, I am in the third year of my Bachelor's Degree in Management at Universidade Aberta, with a focus on efficiency, organization, and continuous improvement in dynamic business settings.…Hi, I'm Maycol Alexis Bernal Bautista, a motivated and detail-oriented professional with over 3 years of experience in customer service, technical support, and administrative operations. I excel at managing multilingual communications and ensuring process compliance, even in high-pressure environments. Currently, I am in the third year of my Bachelor's Degree in Management at Universidade Aberta, with a focus on efficiency, organization, and continuous improvement in dynamic business settings.

Maycol Alexis Bernal Bautista

Social Media Freelancer, Project Manager, Studio Manager, +3





Hi, I'm Maycol Alexis Bernal Bautista, a motivated and detail-oriented professional with over 3 years of experience in customer service, technical support, and administrative operations. I excel at managing multilingual communications and ensuring process compliance, even in high-pressure environments. Currently, I am in the third year of my Bachelor's Degree in Management at Universidade Aberta, with a focus on efficiency, organization, and continuous improvement in dynamic business settings.…Hi, I'm Maycol Alexis Bernal Bautista, a motivated and detail-oriented professional with over 3 years of experience in customer service, technical support, and administrative operations. I excel at managing multilingual communications and ensuring process compliance, even in high-pressure environments. Currently, I am in the third year of my Bachelor's Degree in Management at Universidade Aberta, with a focus on efficiency, organization, and continuous improvement in dynamic business settings.

Available to hire

Hi, I’m Maycol Alexis Bernal Bautista, a motivated and detail-oriented professional with over 3 years of experience in customer service, technical support, and administrative operations. I excel at managing multilingual communications and ensuring process compliance, even in high-pressure environments.

Currently, I am in the third year of my Bachelor’s Degree in Management at Universidade Aberta, with a focus on efficiency, organization, and continuous improvement in dynamic business settings.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Portuguese

Advanced

Spanish; Castilian

Fluent

Work Experience

Administrative Assistant at Accenture Portugal

March 1, 2023 - October 29, 2025

Review and verify multilingual digital content to ensure compliance with client quality standards and policies. Maintain productivity and accuracy in high-volume, detail-oriented tasks involving sensitive information. Support operational processes by applying strong analytical and organizational skills.

Team Manager – Technical Support at Teleperformance Colombia

March 1, 2023 - March 1, 2023

Supervised and trained a team of advisors, improving customer satisfaction and technical troubleshooting efficiency. Managed escalations and implemented process updates to align with performance goals. Monitored administrative tasks, productivity, and performance metrics.

Technical Support Advisor at Teleperformance Colombia

February 1, 2022 - February 1, 2022

Delivered technical assistance for Apple devices (iOS, macOS) via phone and chat in English and Spanish. Resolved hardware, software, and account-related issues, ensuring excellent customer experience.