Efficient, reliable, and detail-oriented — I specialize in helping businesses stay organized and operate smoothly. With strong skills in business assistance, data management, translation, and annotation, I handle everything from data entry and report preparation to multilingual communication and project coordination. I’m here to make your workflow easier, your data cleaner, and your tasks done right — on time, every time.

Mikhael

PRO

Efficient, reliable, and detail-oriented — I specialize in helping businesses stay organized and operate smoothly. With strong skills in business assistance, data management, translation, and annotation, I handle everything from data entry and report preparation to multilingual communication and project coordination. I’m here to make your workflow easier, your data cleaner, and your tasks done right — on time, every time.

Available to hire

Efficient, reliable, and detail-oriented — I specialize in helping businesses stay organized and operate smoothly.
With strong skills in business assistance, data management, translation, and annotation, I handle everything from data entry and report preparation to multilingual communication and project coordination.
I’m here to make your workflow easier, your data cleaner, and your tasks done right — on time, every time.

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Language

Arabic
Fluent
English
Fluent
French
Advanced

Work Experience

R&D Intern / QA Intern at Answer Power
December 31, 2021 - December 31, 2021
Research & development intern / QA with academic background; supported quality assurance initiatives and research projects, assisting with testing, data collection, and documentation.
Quality Analyst (Performance Evaluation) at Meta
December 31, 2023 - December 31, 2023
Directed performance evaluation processes as a Quality Analyst, developing structured scripts and optimization strategies to enhance operational efficiency across content moderation workflows.
Quality Assurance / Training Lead at Plum Fintech
January 1, 2025 - January 1, 2025
Designed and facilitated comprehensive training programs to onboard and develop team members, ensuring consistent adherence to organizational standards and fintech practices. Developed tailored training materials and QA frameworks to support service quality and regulatory compliance with EU financial policy. Conducted performance evaluations and provided targeted coaching, collaborating across departments to enhance service delivery, maintain compliance, and elevate the overall customer experience.

Education

Bachelor’s Degree in English Language and British Civilisation at University of Arts and Human Sciences, Sousse, Tunisia
January 1, 2017 - December 31, 2020
Master of Business Design and AI Integration in New Business Models at Northeastern University, Boston
January 1, 2020 - December 31, 2021

Qualifications

SEO in the Sun - International SEO course (Academy of Languages, Tunis)
July 1, 2020 - November 2, 2025
AMA Digital Marketing Certification
July 1, 2020 - November 2, 2025
CRM Data Analysis & Visualization (Excel, Tableau, Power BI)
July 1, 2020 - November 2, 2025
Google Ads & Facebook Ads Certification
July 1, 2020 - November 2, 2025

Industry Experience

Education, Software & Internet, Professional Services, Media & Entertainment, Financial Services