I am a passionate TESOL certified teacher dedicated to helping students achieve their language learning goals. With a strong focus on creating engaging and interactive lessons, I ensure that every learner feels supported in their journey.…

MONIKA J MCGRIFFIN

I am a passionate TESOL certified teacher dedicated to helping students achieve their language learning goals. With a strong focus on creating engaging and interactive lessons, I ensure that every learner feels supported in their journey.…

Available to hire

I am a passionate TESOL certified teacher dedicated to helping students achieve their language learning goals. With a strong focus on creating engaging and interactive lessons, I ensure that every learner feels supported in their journey.

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Skills

Experience Level

Language

English
Fluent

Work Experience

Licensed Health Insurance Sales Representative at Clover Insurance
January 1, 2018 - January 1, 2020
Educated prospective members on Medicare options, explained plan benefits, and assisted with enrollment; handled inbound/outbound calls; ensured compliance with regulatory requirements.
Customer & Member Support Specialist at Complex Care Solutions
January 1, 2022 - January 1, 2025
Provided customer and member support within healthcare services; scheduling, benefits navigation, and care coordination; documented interactions and maintained protocol compliance.
Customer & Member Support Specialist at Gryphon's Mark
January 1, 2026 - Present
Provided inbound call-based support for members; education on coverage options and navigation; contributed to care coordination.
Care Coordinator / Customer & Member Support at Complex Care Solutions
January 1, 2022 - January 1, 2025
Provided customer and member support within a healthcare services environment, handling inbound calls to assist with scheduling, benefits, navigation, and care coordination. Documented interactions, accurately and maintained compliance with established protocols.
Sales & Client Services at Gryphon's Mark
January 1, 2026 - Present
Current role in Clarksville, TN focusing on healthcare client engagement, policy guidance, and care coordination within a healthcare services context.

Education

120-Hour TESOL Course at UNI-Prep Institute
January 1, 2020 - September 1, 2020

Qualifications

Published Author
January 11, 2030 - August 9, 2024
Narrative writer and essayist specialising in long-form, thought leadership, and voice-led storytelling. My work centers on clarity, structure, and the articulation of complex ideas in an accessible, compelling way. As a published author, I have managed projects from concept through final edit, with a strong editorial eye for tone and cohesion. TESOL-certified, with a particular strength in shaping language for clarity, nuance, and cross-cultural understanding.

Industry Experience

Education, Other
    paper The Minimum Required: When Policy Replaces People

    A focused analysis of how institutional decision-making overrides human consequence.
    Currently available on Apple Books.

    paper The Crack in the Global Lens- Part IV of The View From Armageddon series

    What if the world isn’t unraveling at random- but revealing itself with precision?

    In this installment of The View From Armageddon, I step back from the noise of isolated events and examine what becomes visible when we widen the frame. What appears chaotic up close begins to dissolve into pattern and scale. The fractures we’re witnessing- political, social, institutional- are not occuring in isolation. They are part of something larger, something systemic.

    This essay explores that shift in perception: from fragmented understanding to a global lens. From confusion… to recognition.

    The View From Armageddon is about learning how to see clearly while standing inside of it.
    Https://gryphon298122.substack.com
    Part IV will be available on my Substack 03.29.26

    paper Prima Materia: Potential Before Form

    An essay exploring th concept of raw potential - before structure, before definition - through the lens of alchemy, philosophy, and modern scientific thought. This piece translates abstract ideas, engaging language, offering readers and accessible entry point into complex systems of transformation and creation.

    Part of a larger manuscript examining the intersection of mysticism and physics, with a focus on making interdisciplinary ideas approachable to a broad audience.