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I’m Manfred DeFonce, a Technical Analyst and Designer with 13+ years of experience turning complex ideas into practical network solutions and compelling visuals. I excel at translating client goals into actionable plans, delivering reliable systems, and creating graphics that support business objectives. I’m known for strong collaboration, fast learning, and a hands-on approach to projects—from IT migrations and remote work setups to graphic design campaigns and courtroom presentation support. I’m always eager to expand my toolkit and help teams succeed.…I’m Manfred DeFonce, a Technical Analyst and Designer with 13+ years of experience turning complex ideas into practical network solutions and compelling visuals. I excel at translating client goals into actionable plans, delivering reliable systems, and creating graphics that support business objectives. I’m known for strong collaboration, fast learning, and a hands-on approach to projects—from IT migrations and remote work setups to graphic design campaigns and courtroom presentation support. I’m always eager to expand my toolkit and help teams succeed.

Manfred DeFonce

Graphic Designer, Designer, Illustrator, +2

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I’m Manfred DeFonce, a Technical Analyst and Designer with 13+ years of experience turning complex ideas into practical network solutions and compelling visuals. I excel at translating client goals into actionable plans, delivering reliable systems, and creating graphics that support business objectives. I’m known for strong collaboration, fast learning, and a hands-on approach to projects—from IT migrations and remote work setups to graphic design campaigns and courtroom presentation support. I’m always eager to expand my toolkit and help teams succeed.…I’m Manfred DeFonce, a Technical Analyst and Designer with 13+ years of experience turning complex ideas into practical network solutions and compelling visuals. I excel at translating client goals into actionable plans, delivering reliable systems, and creating graphics that support business objectives. I’m known for strong collaboration, fast learning, and a hands-on approach to projects—from IT migrations and remote work setups to graphic design campaigns and courtroom presentation support. I’m always eager to expand my toolkit and help teams succeed.

Available to hire

I’m Manfred DeFonce, a Technical Analyst and Designer with 13+ years of experience turning complex ideas into practical network solutions and compelling visuals. I excel at translating client goals into actionable plans, delivering reliable systems, and creating graphics that support business objectives.

I’m known for strong collaboration, fast learning, and a hands-on approach to projects—from IT migrations and remote work setups to graphic design campaigns and courtroom presentation support. I’m always eager to expand my toolkit and help teams succeed.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Analyst and Designer at Nixon Peabody

January 1, 2013 - Present

Provide on-site and remote technology support primarily to the Washington office; imaging/reimaging laptops and desktops, hardware, IP phones, printers; perform moves, adds, and changes; onboard new arrivals; manage inventory; perform video/audio conference support; assist with technology projects and testing; maintain hardware inventory; assist with procurement and special projects as needed.

Courtroom Presentation Specialist at Department of Justice (DOJ)

July 1, 2024 - April 1, 2025

Prepare video with redactions/watermarks per case protocols; load and sync video with transcripts in Trial Director; develop scripts and exhibits for trials; digitize and synchronize audio/video with transcripts; advise trial teams on exhibit sequences and courtroom configurations; provide in-courtroom operation, scripting, and equipment support.

Technical Support Analyst at Wiley

September 1, 2019 - September 1, 2022

Train new helpdesk staff; create Exchange accounts; configure workstations; participate in hardware refresh via SCCM; provide remote Tier 1–3 support with SLA; manage AD OU assignments; administer Cisco VOIP phones; troubleshoot Citrix via Citrix Director; assist onboarding/departure processes with Legal Talent and HR; configure mobile devices and security tokens; provide 24/7 on-call support.

IT Support Services Analyst at Brownstein Hyatt Farber Schreck

December 1, 2016 - September 1, 2019

Help desk support for all Brownstein offices; desk-side support in DC; manage copier/printer fleets; test and troubleshoot applications and hardware; support AV in conference rooms; onsite IT asset management for the DC office; coordinate hardware replacements and installations; collaborate on cultural initiatives and marketing installations.

Level 2 IT Support Analyst at Raffa (now Marcum LLP)

April 1, 2014 - December 1, 2016

Provide internal and external technical support; troubleshoot MAC/Windows hardware and software; imaging and deployment of Windows desktops/laptops; manage phone system administration; migration and deployment of PCs, laptops, printers, scanners, IP phones, and network devices; provide graphic design assistance to Auditing and Marketing when assigned.

Technical Support Analyst at Driven

March 1, 2013 - July 1, 2013

Advanced troubleshooting of software/hardware; support Driven clients by creating user access and managing Active Directory within Citrix ONE Platform; collaborate with Litigation Support, Database Analysts, Development, Management, and Sales; work with Windows 7/8/Vista, VPN, Citrix, and related tools.