Available to hire
With over 12 years of work experience, including the last 2 years as a freelance Website Developer & Designer, I have gained the skills to create engaging web designs, logos, and website content using tools like Canva, WordPress, Elementor and various hosting platforms.\n\nI have also held multiple positions with leading tech companies such as Best Buy, Circuit City, RadioShack, and AT&T, where I learned and navigated diverse computer software, mobile devices, and operating systems to ensure positive customer interactions. Additionally, I am bilingual and fluent in Spanish.
Skills
Language
English
Fluent
Spanish; Castilian
Fluent
Work Experience
Freelance Website Developer & Designer at Self-Employed
July 1, 2023 - PresentFrom concept to responsive websites for all devices with a focus on UX/UI design. Create engaging website content and logos, using Canva for graphics and WordPress & Elementor for content management and site functionality. Manage hosting and deployment and maintain direct client interactions via Zoom or phone calls to deliver tailored solutions.
Freelance Web Developer & Designer at Self-Employed
July 1, 2023 - June 6, 2024Responsible for the entire website lifecycle including design, development, and deployment. Collaborate directly with clients to transform conceptual ideas into fully functional and visually appealing responsive websites. Create engaging website content, including text, images, and videos, that aligns with client branding and marketing goals. Design unique logos that represent client identities and enhance brand recognition. Utilize platforms like Canva for graphic design and WordPress for content management and site functionality, manage technical aspects of web hosting and deployment, and maintain client communication to provide project updates and solutions.
Freelance Web Developer & Designer at Self-Employed
July 1, 2023 - June 6, 2024Responsible for the whole website lifecycle: design, development, and deployment. Transform conceptual ideas into fully functional and visually appealing online presences. Collaborate directly with clients to understand their vision and business objectives, executing custom design and content strategies including responsive website design, content creation, logo design, platform utilization (Canva, WordPress), web hosting, and client management.
Freelance Web Developer & Designer at Self-Employed
July 1, 2023 - June 16, 2024Responsible for the entire website lifecycle including design, development, and deployment. Collaborates directly with clients to understand their vision and business goals, creating responsive websites, engaging content, and unique logo designs that enhance brand recognition. Utilizes Canva and WordPress for graphic design and content management respectively, while handling web hosting and deployment tasks, and managing client projects to meet specific needs.
Freelance Web Developer & Designer at Self-Employed
July 1, 2023 - June 7, 2024Responsible for the entire website lifecycle from design, development, and deployment. Transform conceptual ideas into fully functional and visually appealing websites. Collaborate directly with clients to understand their vision and business objectives, executing custom design and content strategies including website design & development, content creation, logo design, platform utilization, web hosting, and client management.
Bilingual Customer Support Specialist at IGS - Florida
November 1, 2022 - July 31, 2023Bilingual customer support for English and Spanish-speaking customer home warranty programs and claims. Coordinate with contractors for repairs, authorize work, and maintain communication with contractors and customers to ensure timely resolution. Navigate systems to resolve customer inquiries, claims, and program-related complaints efficiently and accurately. Manage claims and escalated customer calls outside regular business hours.
Bilingual claim specialist (Remote) at IGS - Florida
November 1, 2022 - July 31, 2023Managed English and Spanish-speaking customer home warranty programs and claims, coordinated contractor repairs. Handled inbound calls, product information, new customer enrollment, and claim processing. Verified eligibility, documented claim details, and explained repair and replacement procedures. Dispatched contractors for covered repairs and maintained communication with both contractors and customers to ensure timely resolution. Efficiently resolved customer inquiries, claims, and program-related complaints. Provided after-hours support for claims and escalated calls as needed.
Bilingual Claim Specialist (Remote) at IGS - Florida
November 1, 2022 - July 1, 2023Managed home warranty programs and claims for English and Spanish-speaking customers, coordinating with contractors for repairs. Provided bilingual customer support, verified eligibility, documented claim details, dispatched contractors, and resolved inquiries and complaints efficiently, including after-hours and escalated support.
Bilingual claim specialist (Remote) at IGS - Florida
November 1, 2022 - July 1, 2023Managed home warranty programs and claims for English and Spanish-speaking customers. Handled inbound calls for product information, enrollment, and claims processing, ensuring verification of eligibility and clear communication of repair processes. Coordinated with contractors for repairs and maintained communication to ensure timely resolution. Provided after-hours support on an assigned basis and efficiently resolved customer inquiries and program-related complaints.
Bilingual claim specialist at IGS - Florida
November 1, 2022 - July 1, 2023Managed English and Spanish customer home warranty programs and claims, coordinated with contractors for repairs. Handled bilingual customer support, enrollment, claims processing, contractor dispatch, problem resolution, and after-hours support.
Virtual Customer Support & Sales Specialist (Remote) at AT&T - Florida
May 1, 2022 - November 30, 2022Delivered customer support and sales for various products and services in a virtual environment. Resolved customer inquiries by navigating multiple systems efficiently. Sold products and services, processed credit applications, and activated service lines. Provided billing explanations and basic technical troubleshooting. Worked independently and collaborated with support teams. Maintained a secure and technically equipped workspace for remote work standards.
Virtual Customer Support & Sales Specialist (Remote) at AT&T - Florida
May 1, 2022 - November 1, 2022Delivered customer support and drove sales virtually. Resolved inquiries, sold products and services, processed credit applications, activated service lines, provided billing and technical support, and collaborated with teams while maintaining remote work standards.
Virtual Customer Support & Sales Specialist (Remote) at AT&T - Florida
May 1, 2022 - November 1, 2022Delivered customer support and drove sales for various products and services in a virtual environment. Resolved product and service inquiries, performed billing and technical support, processed credit applications, and activated service lines. Worked independently and collaboratively to research and resolve issues, maintaining required technical and security standards for remote work.
Virtual Customer Support & Sales Specialist at AT&T - Florida
May 1, 2022 - November 1, 2022Delivered customer support and sales remotely for products and services. Resolved inquiries, sold products, processed credit applications, activated lines, explained billing, provided technical support, and collaborated with teams while maintaining remote work standards.
Virtual Customer Service - Independent Contractor (Remote) at LiveOps - Florida
February 1, 2020 - May 31, 2022Provided empathetic customer service and support in a dynamic virtual call center environment. Engaged customers with a compassionate demeanor, fostering trust. Managed multitasking activities including listening to concerns, performing data entry, and delivering practical solutions. Followed through on issues from initial contact to resolution ensuring customer satisfaction. Navigated various software tools and maintained a friendly and professional phone presence.
Virtual Customer Service - Independent Contractor (Remote) at LiveOps - Florida
February 1, 2020 - May 1, 2022Provided remote customer service and support for multiple companies, demonstrating empathy and problem resolution skills. Operated independently in a virtual call center, managing data entry, customer engagement, and maintaining professional communication.
Virtual Customer Service - Independent Contractor (Remote) at LiveOps - Florida
February 1, 2020 - May 1, 2022Provided remote customer service and support in a dynamic virtual call center environment. Focused on empathetic communication, autonomous problem resolution, and ensuring customer satisfaction through timely and effective solutions. Navigated various software systems and maintained a professional and trustworthy phone presence.
Virtual Customer Service - Independent Contractor at LiveOps - Florida
February 1, 2020 - May 1, 2022Provided remote customer service and support across multiple companies. Offered empathetic support, autonomous problem resolution, technical proficiency in virtual call center software, and maintained professional communication.
Integrated Home Solutions Expert (Onsite) at AT&T – Orlando, FL
April 1, 2018 - April 30, 2019Handled home sales operations and customer account management. Coordinated daily sales dispatches and routes within an assigned area, collaborating with management. Managed inventory ordering, documentation, and tracking of equipment and materials. Monitored and analyzed daily sales performance metrics, providing KPI reports to upper management. Identified and implemented tailored solutions to satisfy customer needs. Resolved technical database system errors and performed administrative duties including record-keeping and bookkeeping.
Integrated Home Solutions Expert (Onsite) at AT&T – Orlando, FL
April 1, 2018 - April 1, 2019Managed home sales operations, customer accounts, dispatch coordination, inventory and equipment management, performance monitoring, and technical and administrative support to ensure seamless service and meet sales goals.
Integrated Home Solutions Expert (Onsite) at AT&T – Orlando, FL
April 1, 2018 - April 1, 2019Coordinated daily in-home sales dispatches and managed inventory and equipment. Monitored sales performance and provided KPI reports to management. Managed customer accounts by identifying tailored solutions to improve satisfaction. Provided technical and administrative support including resolving system errors and handling bookkeeping tasks.
Integrated Home Solutions Expert at AT&T – Orlando, FL
April 1, 2018 - April 1, 2019Managed home sales operations and customer accounts, coordinated sales dispatches, managed inventory, monitored sales performance, and provided technical and administrative support to achieve sales goals.
Retail Sales Consultant (Onsite) at AT&T – Orlando, FL
August 1, 2014 - April 30, 2018Consistently exceeded sales and customer service goals by providing expert guidance and comprehensive solutions. Managed the entire sales lifecycle including product knowledge, contract handling, inventory management, service inquiries, and payment processing. Recognized as 'Business Expert' for two consecutive years. Provided competitive market insights and feedback to store management.
Retail Sales Consultant (Onsite) at AT&T – Orlando, FL
August 1, 2014 - April 1, 2018Exceeded sales and service standards by managing the end-to-end sales process, providing expert guidance and solutions to customers including small businesses, achieving recognition as Business Expert for two years, and maintaining competitive market knowledge.
Retail Sales Consultant (Onsite) at AT&T – Orlando, FL
August 1, 2014 - April 1, 2018Exceeded sales and customer service goals by providing expert guidance and comprehensive solutions. Managed full sales lifecycle including contracts, inventory, and customer inquiries. Achieved 'Business Expert' recognition for consecutive years and provided market insights on competitive offerings.
Retail Sales Consultant at AT&T – Orlando, FL
August 1, 2014 - April 1, 2018Exceeded sales and customer service standards by providing expert guidance to customers including small businesses. Managed full sales lifecycle, maintained market intelligence, and consistently met or exceeded performance goals.
Sales Lead - Cameras, Camcorders & Drones (Onsite) at Best Buy – Orlando, FL
May 1, 2012 - August 31, 2014Drove sales excellence by achieving monthly performance goals and earning various sales awards. Provided leadership and mentoring to peers, enhancing departmental goals and KPIs. Specialized in consultative sales for complex products and services, ensuring customer needs were fully met. Demonstrated ownership and leadership within the lifestyle department for operational excellence and customer satisfaction.
Sales Lead - Cameras, Camcorders & Drones (Onsite) at Best Buy – Orlando, FL
May 1, 2012 - August 1, 2014Drove sales, mentored colleagues, ensured exceptional customer experiences, and led departmental success. Achieved sales awards and coaching responsibilities, translating complex product features into customer benefits.
Sales Lead - Cameras, Camcorders & Drones (Onsite) at Best Buy – Orlando, FL
May 1, 2012 - August 1, 2014Led sales efforts, mentored colleagues, and ensured exceptional customer experiences in the lifestyle department. Achieved monthly sales targets and received numerous awards for top sales performance and customer satisfaction. Provided consultative sales expertise and department leadership.
Sales Lead - Cameras, Camcorders & Drones at Best Buy – Orlando, FL
May 1, 2012 - August 1, 2014Drove sales excellence through consultative sales, coached peers, achieved sales awards, and took ownership of department success to ensure outstanding customer experience.
Inventory Specialist (Onsite) at Best Buy – Orlando, FL
August 1, 2009 - May 31, 2012Ensured optimal stock levels and appealing merchandise display presentations. Met fast-paced deadlines managing inventory flow to support sales goals and operational efficiency. Delivered outstanding customer experiences by timely and accurate implementation of special projects. Contributed to loss prevention efforts by monitoring merchandise entry and exit and stocking according to planograms.
Inventory Specialist (Onsite) at Best Buy – Orlando, FL
August 1, 2009 - May 1, 2012Managed stock levels and merchandise display to provide outstanding customer experience. Met fast-paced deadlines, replenished sales floor, contributed to loss prevention and stock control, ensuring organization and accessibility.
Inventory Specialist (Onsite) at Best Buy – Orlando, FL
August 1, 2009 - May 1, 2012Managed inventory levels and merchandise displays to optimize sales and customer experience. Ensured timely replenishment, loss prevention, and accurate stock according to planograms. Supported special projects while maintaining fast-paced operational deadlines.
Inventory Specialist at Best Buy – Orlando, FL
August 1, 2009 - May 1, 2012Ensured optimal stock levels and appealing merchandise presentation, managed inventory flow, loss prevention, and contributed to special projects with a focus on customer experience.
Education
College credits at Universidad Autonoma de Santo Domingo
August 1, 2003 - June 30, 2006College credits at Universidad Autonoma de Santo Domingo
August 1, 2003 - June 30, 2006College credits at Universidad Autonoma de Santo Domingo
August 1, 2003 - June 30, 2006College credits at Universidad Autonoma de Santo Domingo
August 1, 2003 - June 30, 2006College credits at Universidad Autonoma de Santo Domingo
August 1, 2003 - June 30, 2006College credits in Journalism at Universidad Autónoma de Santo Domingo
August 1, 2003 - June 1, 2006Qualifications
College credits in Journalism
January 11, 2030 - January 6, 2026Industry Experience
Telecommunications, Retail, Computers & Electronics, Professional Services, Software & Internet, Consumer Goods, Media & Entertainment
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