Mehad Ben Omran
Hi, I’m Mehad Ben Omran, a customer service specialist with 6 years of experience supporting guests and customers through chat, email, and phone.
About
Hi, I’m Mehad Ben Omran, a customer service specialist with 6 years of experience supporting guests and customers through chat, email, and phone. I’m based in Menorca, Spain, and I genuinely enjoy helping people—whether it’s answering questions, guiding them through reservations, or resolving issues quickly while keeping a friendly, professional tone.
In my recent role as an Airbnb Customer Service Specialist, I handled reservations and check-in/check-out inquiries, as well as modifications, cancellations, and refunds. I use ticketing and internal tools to manage cases, communicate clearly, and make sure every guest or host feels supported. Previously, I also worked as a call center agent and administrative assistant, and I started my career in education as an English teacher.
- 6 years' experience
- Joined September 2026
Languages
- ArabicFluent
- EnglishAdvanced
- Spanish; CastilianBeginner
Industry experience
- Travel & Hospitality
- Education
- Professional Services
- Other
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Work experience· 4 roles
Provided customer support to guests and hosts via chat, email, and phone. Managed reservations, check-in/check-out inquiries, modifications, cancellations, and refunds. Resolved issues quickly while maintaining hospitality standards. Used Zendesk and Airbnb platform/internal systems to manage and track cases, maintaining clear communication to ensure high customer satisfaction.
Handled inbound and outbound calls, providing product/service information and customer support. Resolved customer issues and worked to ensure customer satisfaction.
Managed office tasks, schedules, and communication. Handled student and parent inquiries and supported teachers and administrative staff with day-to-day coordination.
Education· 5
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