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Hi there! I'm Mehdi Bakhta, a Vilnius-based professional with over two years of experience in live chat, inbound and outbound customer support, and QA/Business Analysis on the Airbnb project at Concentrix. I'm passionate about empathetic communication, fast problem solving, and continuous service improvement. Currently a Software Engineering student at Vilnius University, I'm fluent in English, French, and Arabic and I've built strong cross-cultural collaboration skills. I enjoy turning feedback into product enhancements and delivering a consistent, user-focused experience across multiple support channels.…Hi there! I'm Mehdi Bakhta, a Vilnius-based professional with over two years of experience in live chat, inbound and outbound customer support, and QA/Business Analysis on the Airbnb project at Concentrix. I'm passionate about empathetic communication, fast problem solving, and continuous service improvement. Currently a Software Engineering student at Vilnius University, I'm fluent in English, French, and Arabic and I've built strong cross-cultural collaboration skills. I enjoy turning feedback into product enhancements and delivering a consistent, user-focused experience across multiple support channels.

Mehdi Bakhta

Content Creator, Social Media Manager, Data Analyst, +5

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Hi there! I'm Mehdi Bakhta, a Vilnius-based professional with over two years of experience in live chat, inbound and outbound customer support, and QA/Business Analysis on the Airbnb project at Concentrix. I'm passionate about empathetic communication, fast problem solving, and continuous service improvement. Currently a Software Engineering student at Vilnius University, I'm fluent in English, French, and Arabic and I've built strong cross-cultural collaboration skills. I enjoy turning feedback into product enhancements and delivering a consistent, user-focused experience across multiple support channels.…Hi there! I'm Mehdi Bakhta, a Vilnius-based professional with over two years of experience in live chat, inbound and outbound customer support, and QA/Business Analysis on the Airbnb project at Concentrix. I'm passionate about empathetic communication, fast problem solving, and continuous service improvement. Currently a Software Engineering student at Vilnius University, I'm fluent in English, French, and Arabic and I've built strong cross-cultural collaboration skills. I enjoy turning feedback into product enhancements and delivering a consistent, user-focused experience across multiple support channels.

Available to hire

Hi there! I’m Mehdi Bakhta, a Vilnius-based professional with over two years of experience in live chat, inbound and outbound customer support, and QA/Business Analysis on the Airbnb project at Concentrix. I’m passionate about empathetic communication, fast problem solving, and continuous service improvement.

Currently a Software Engineering student at Vilnius University, I’m fluent in English, French, and Arabic and I’ve built strong cross-cultural collaboration skills. I enjoy turning feedback into product enhancements and delivering a consistent, user-focused experience across multiple support channels.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

French

Advanced

Arabic

Advanced

Work Experience

Customer Support Agent (Inbound, Outbound & Live Chat) at Concentrix – Airbnb Project

July 1, 2022 - March 31, 2023

Delivered fast, empathetic support to Airbnb users via inbound calls, outbound follow-ups, and live chat. Handled 80–100 interactions per day while maintaining high accuracy and professionalism. Resolved customer issues with SLA targets, contributing to high CSAT scores. Managed updates to product listings and website content to improve user navigation. Created and scheduled social media content across platforms, growing follower base by 35%. Responded to inquiries via direct messages and comments, maintaining a consistent brand voice and quick response times. Analyzed traffic and engagement data to optimize reach and conversions. Collaborated with Operations and Quality teams to identify and implement 3+ process improvements. Provided feedback to agents to improve KPIs and reduce re-contacts. Delivered a cohesive customer experience across multiple support channels.

Quality Analyst at Concentrix – Airbnb Project

March 1, 2023 - March 31, 2024

Monitored tickets and interactions for quality assurance and compliance. Executed monthly QA checks, documented issues, and provided actionable feedback to improve tone of voice and customer experience. Collaborated with teams to drive CSAT improvements.

Business Analyst at Concentrix – Airbnb Project

March 1, 2024 - September 30, 2024

Analyzed support trends and customer feedback to propose product enhancements. Created internal documentation and update materials for team leads and managers. Collaborated with operations and quality teams to identify and implement improvements.

Website & Social Media Manager at Concentrix – Airbnb Project

October 1, 2024 - July 31, 2025

Managed website updates and product listings, improving navigation and information clarity. Created and scheduled social media content across platforms (Instagram, Facebook), growing follower base by 35%. Responded to inquiries via direct messages and comments with a consistent brand voice. Analyzed traffic data to improve reach and conversion.

Export Manager at Concentrix – Airbnb Project

January 1, 2025 - July 31, 2025

Managed international client communication and logistics, ensuring timely export of goods across multiple countries. Handled documentation, customs processes, and order tracking, maintaining 100% delivery accuracy. Collaborated with supply chain partners and resolved issues quickly via email, phone, and live chat.

Complaint Analyst at Revolut

October 1, 2025 - January 31, 2026

Handled and resolved customer complaints in line with internal policies and regulatory requirements. Investigated complex cases and communicated outcomes clearly to customers, ensuring timely resolution within SLA targets.

Quality Analyst at Concentrix

March 1, 2023 - March 1, 2024

Performed QA to monitor service quality, tracked KPIs, identified process gaps, and contributed to continuous service improvement. Analyzed over a thousand customer interactions monthly to ensure compliance and tone of voice.

Business Analyst at Concentrix

March 1, 2024 - September 1, 2024

Analyzed business processes and user data, proposed product enhancements based on feedback and performance metrics. Collaborated with operations and QA teams to implement 3+ process improvements.

Website & Social Media Manager at Concentrix

October 1, 2024 - July 1, 2025

Managed company website updates and product listings; created and scheduled social media content across platforms (Instagram, Facebook). Grew follower base by 35% and improved customer navigation and information clarity.

Complaints Analyst at Revolut

October 1, 2025 - January 1, 2026

Handled and resolved customer complaints in line with internal policies and regulatory requirements. Investigated complex cases, communicated outcomes clearly to customers and ensured timely resolution within SLA targets.