2-paragraph first-person bio, friendly tone

Melisa Hoesain

2-paragraph first-person bio, friendly tone

Available to hire

2-paragraph first-person bio, friendly tone

Language

Indonesian
Fluent
English
Advanced

Work Experience

Senior Consultant - Freelance - Project-Based at Antiko De
January 1, 2025 - Present
Project-based work for EURO MEDICA; Research & analysis for market trends and customer experience; CX analysis and improvement solutions for online and offline channels; develop roadmap for marketing technology (CRM + Chat AI) and a data analytics dashboard; advise on AI capabilities in CRM and chatbots to improve sales process and automate customer engagement.
Senior Consultant - Full-time at ADA Asia
January 1, 2021 - December 31, 2024
Senior Consultant - Full-time; Highlight projects on CRM & website optimization; marketing technology stack selection; website development and GA analytics implementation for lead management and conversion performance; integrated Magento e-commerce with multiple merchants' APIs; cross-functional collaboration to optimize marketing efforts.
Project Manager at OCBC NISP Bank
January 1, 2018 - December 31, 2021
Full-time project management and revamp of raih.id website and loyalty platform; led cross-functional teams (UI/UX, CX, IT, operations, vendors); integrated Magento-based e-commerce with five merchants' APIs; implemented GA analytics and lead/conversion optimization.
Digital Strategist - Full-time at Bonsey Jad en
January 1, 2017 - December 31, 2018
Content & channel strategy development for parents & kids; produced 35–60 social posts per month per channel.
PR Digital Strategist - Full-time at ID COMM
January 1, 2014 - December 31, 2015
Built digital PR and communication strategies for BIO OIL Indonesia targeting key personas; planned offline and online activities, digital content, events and digital contests.
Digital Strategist - Full-time at MCCANN
January 1, 2013 - December 31, 2014
Led digital strategy projects; developed content and channel strategy; contributed to campaigns such as Shopkins & Shoppe Season 8 for Moose Toys Australia; supported brand campaigns and analytics.
Front-end Developer - Full-time at Narrada Communications
January 1, 2008 - December 31, 2011
Frontend development and design implementation for client brands; collaborated with cross-functional teams to deliver web assets.

Education

Bachelor of Fine Arts in Computer Arts at New Media Academy of Arts, San Francisco
September 1, 2000 - May 1, 2004
Diploma in Graphic Design, Business & Advertising at Lorraine Martin College, Brisbane
July 1, 1999 - May 1, 2000

Qualifications

LEGO SERIOUS PLAY Facilitator
January 11, 2030 - November 29, 2025
HubSpot Certification
January 11, 2030 - November 29, 2025

Industry Experience

Media & Entertainment, Software & Internet, Professional Services, Education, Retail